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HVAC Sales Counter Specialist

2 months ago

Byron, Georgia, United States Watsco Full time
About Us

Baker Distributing Company stands as a leading distributor of HVAC, refrigeration, and food service equipment across the United States. With nearly 75 years of experience, we are at the forefront of innovation in the distribution sector, continuously evolving into a world-class supply chain. Our dedicated team of 1,400 employees operates from over 200 locations, serving a diverse clientele of 50,000 active customers. As a proud subsidiary of Watsco (NYSE: WSO), our corporate headquarters is located in Jacksonville, FL.

At Baker, we leverage cutting-edge technologies and innovative strategies to expand our service offerings and enhance the customer experience.

We believe that our people are the foundation of our success—this includes our employees, suppliers, and customers. While we value the expertise of our seasoned team members, we are equally committed to welcoming fresh talent with innovative ideas. If you possess a strong sense of respect for yourself and others, unwavering integrity, a commitment to consistency, a drive for excellence, and a collaborative spirit, we invite you to explore opportunities with us.

Position Overview

Are you a motivated sales professional with a passion for the HVAC industry? Do you enjoy engaging with various brands of equipment, parts, and supplies? If so, we are seeking a dedicated and results-oriented Counter Sales Associate to play a vital role in our wholesale HVAC distribution team.

As a Counter Sales Associate, you will be the face of our company, responsible for building strong customer relationships and delivering exceptional service in a sales-driven environment. Your primary focus will be managing our sales counter, which features a wide selection of HVAC equipment, parts, and supplies from multiple brands.

Key Responsibilities
  • Act as a representative of Baker Distributing Company, ensuring maximum sales performance.
  • Engage with internal and external sales personnel, vendors, and contractors.
  • Oversee showroom merchandising and product restocking.
  • Assist in resolving customer relations issues with both dealers and end users.
  • Facilitate the sales order process for customers while promoting associated items.
  • Serve walk-in and telephone customers, assisting with sourcing, shipping parts, inventory management, and warranty administration.
  • Research product and service needs for customers using various resources.
  • Organize stock on shelves or racks in the sales area, maintaining order and presentation.
  • Utilize suggestive selling techniques to enhance sales opportunities.
  • Conduct outgoing customer sales or service calls, addressing customer complaints effectively.
  • Perform additional duties as assigned.
Qualifications
  • High School Diploma or GED is required.
  • The ideal candidate will possess excellent communication skills, a solid background in technical support, HVAC parts, and customer service/sales, along with intermediate proficiency in MS Office.
  • Experience in Customer Service, Data Entry, Estimating, Purchase Orders, Sales, and Shipping/Receiving is preferred.
  • A minimum of 1 year of experience in a Counter Sales role, ideally within the HVAC industry.
  • Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level is essential.
  • Strong interpersonal skills, including sales acumen, problem-solving abilities, and a customer service focus, are required.
  • Ability to work independently while meeting assigned goals and objectives within designated time frames.
  • Capable of thriving in a fast-paced environment with the ability to multitask effectively.
  • Excellent customer service mindset with a talent for developing long-term relationships.
  • Strong written and verbal communication skills.
  • Creative problem-solving skills are essential.
  • Ability to work both independently and collaboratively within a team.
  • A current, valid Driver's License is required.
  • Proficiency in speaking, reading, and understanding English is necessary to ensure compliance with safety standards, training, policies, and procedures.
Physical Demands and Work Environment

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The duties listed above are intended to illustrate the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or logically assigned to the role.
  • Must be able to frequently lift up to 50 pounds.
  • The employee is frequently required to stand, sit, walk, climb, kneel, crouch, or crawl.
  • Ability to utilize a computer keyboard, monitor, and telephone for extended periods.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • The employee may operate equipment such as forklifts, pallet jacks, and other warehouse machinery.
  • Must be capable of using heavy machinery.