Client Care Coordinator

7 days ago

Brentwood, United States Arbor Wellness Full time
Job DescriptionJob DescriptionDescription:

POSITION SUMMARY:

This position is responsible for enhancing the client experience from pre-admission until

discharge. The client care coordinator will work directly with the Director of Operations to ensure

that BHTs have all the necessary training and support to ensure that clients receive the best

possible outcomes.


Essential Duties:

  • Client Care Coordinator is responsible for facilitating new incoming client intakes,
  • greeting clients and families, providing tours if requested, providing program information,
  • completing initial intake process from intake screening, consents & orientating the client.
  • Fills out all lab requisitions for urine and drug screening tests while obtaining the
  • appropriate samples and completing the testing per proper procedures.
  • Completes tests required for initial client intake including pregnancy, breathalyzer,
  • and/or additional testing as directed by the medical staff.
  • Assists the Director of Operations with training and overseeing of the BHT team as
  • needed.
  • Trains newly hired Intake Coordinators as needed.
  • Work with Operations team to ensure clients are assigned appropriate rooms for their
  • needs.
  • Address client’s concerns and questions to help eliminate the possibility of AMA (Against
  • Medical Advice) discharge.
  • Remind clients of program rules and regulations as necessary and report/document
  • infractions appropriately.
  • Act as a liaison when necessary to connect clients with clinical staff when there are
  • clinical concerns.
  • Provide emotional support for clients, while maintaining proper boundaries.
  • Exercise sound professional judgment and seek help if necessary to effectively manage
  • client behavior.
  • Complete all assigned paperwork neatly, timely, and accurately including incident
  • reports.
  • Provide effective and clear communication with other staff to promote quality client care.
  • Report safety and maintenance issues and/or concerns to the Director of Operations.
  • Maintain Standard Infection Control Precaution (SICP) per the facility’s policies and
  • procedures.
  • Demonstrate the importance of a clean, properly supplied and efficient work area.
  • Attend and participate in staff meetings as scheduled including those for training
  • purposes, educational purposes and/or license/certification purposes.
  • Ensure client confidentiality in compliance with HIPAA, 42CFR Part 2 by abiding by all
  • company privacy policies, procedures, and practices as required by federal and state
  • law.
  • Fully understand HIPAA and how it applies to client information, by only accessing
  • protected health information (PHI) to the extent that is necessary within the job functions
  • and may only share such information with those who require specific client information to
  • complete their job functions/responsibilities.
  • Interact with fellow team members and clients in a respectful, professional manner.
  • Always maintain professional ethics and boundaries.
  • Willingness to understand a diverse client base. Being sensitive of cultural Issues and
  • maintaining openness to adapting to specific needs when necessary.
  • Reporting Suicidality/Homicide of a client to appropriate staff members.
  • Competency and understanding of mental health disorders and substance use disorder
  • based.
  • Marinating open communication with appropriate staff members to communicate safety
  • concerns of a client and/or staff.
  • Responding to mental health concerns of a client and communicating these concerns to
  • proper clinical or medical staff.
  • Perform other duties assigned.


Requirements:

Minimum Qualifications:

  • High School Diploma or GED equivalent. Vocational training preferred in a related field.
  • A minimum of 3-5 years of experience in a health care setting for client care.
  • Supervision experience preferred.
  • Proficient in Microsoft Office applications.

Key Competencies:

  • Must have excellent verbal and non-verbal communication, interpersonal, and active listening skills.
  • Must multitask and manage time effectively without consistent oversight.
  • Ability to work collaboratively in a multidisciplinary team environment.
  • Empathetic and nonjudgmental approach when working with clients from diverse backgrounds.
  • Proficient in maintaining accurate and organized client records using electronic health records (EMR) systems.


Benefits Include:

  • Medical, Dental, Vision, Life
  • Employee Assistance Program
  • 401k Match
  • Paid-Time Off
  • Sick Time
  • Holiday Pay

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