Resident Manager

1 week ago

Houston, United States The Morgan Group, Inc Full time
Job DescriptionJob Description

Why Morgan Group?

There’s more to Morgan Group than our 65+ multi family properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Morgan Group, it’s about the people who work for Morgan, our residents, our construction team, and adhering to our key values that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including:

  • Advancement opportunities
  • Training
  • Low-cost Medical, Dental, Vision
  • Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
  • Health Savings Account
  • Voluntary Life Insurance
  • Long-Term Disability Insurance
  • Company Paid Life Insurance
  • Company Paid Short-Term Disability Insurance
  • 401K (Traditional & Roth) with Company Match
  • Employee Assistance Program
  • Paid Time Off plans including:
    • Vacation
    • Sick
    • Floating Holiday
    • Bereavement Leave
    • Holiday Schedule
  • Referral Bonus Program
This position is also eligible for leasing commissions, renewal commissions and quarterly bonus program.

How does Morgan Group benefit you?

The Morgan Group provides you with an excellent opportunity to learn about the multi-family industry and to grow in your career you never thought possible. Whether you are interested in Property management, maintenance, construction, or development, at Morgan, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

Essential Job Functions:

  1. Assist the Community Manager in the management of the day to day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community. These duties include but are not limited to the following:
    1. Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
    2. Operate the office in a professional, clean, uncluttered and well-staffed manner.
    3. Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.
    4. Meet with the Maintenance Supervisor and other maintenance team members concerning service requests, community maintenance and cleanliness.
    5. Safeguard and assure all monies received on the community are properly deposited and entered into system per MORGAN standard.
    6. Supervise the leasing team in absence of the Community Manager.
    7. Comply with all training requirements set forth for this position.
  2. Maintain and encourage excellent resident relations by all members of the team. This includes but is not limited to the following:
    1. Promptly attend to resident comments and/or complaints.
    2. Require all Team Members to be professional and friendly to the residents while meeting MORGAN’s standards of non-fraternization.
    3. Ensure that the proper move in paperwork, keys and remotes are prepared for a new resident.
    4. Inspect make ready apartments prior to move in.
    5. Maintain the resident renewal program set by the Community Manager.
    6. Create a sense of community with the residents and the community.
  3. Assist the Community Manager with the service team. These duties include but are not limited to the following:
    1. Monitor the timely completion of all service requests.
    2. Monitor and inspect market ready apartments to ensure quick turn times and are completed per the MORGAN standard.
    3. Monitor electric, water and gas bills and notify the Community Manager of discrepancies.
  4. Assist the Community Manager to create and monitor the marketing for the community. This includes but is not limited to the following:
    1. Know and understand the sub-market where the community is located. This includes knowing all competing properties and their rents, specials, occupancy numbers and their management company.
    2. Supervise the leasing team their tours and closing techniques.
    3. Monitor the leasing teams follow up of all leads.
    4. Ensure that all team members understand and adhere to fair housing standards.
  5. Perform all Essential Job Functions on the Leasing Consultant job description as business dictates.
  6. Work overtime as necessary to meet the MORGAN standards of customer service.

Non-Essential Job Functions:

Other tasks as assigned by your supervisor, not listed as essential job functions.

Physical Requirements:

  1. Will need to be on feet (33% to 100%).
  2. Will need to perform the following physical activities (50% to 100%).Example:Bend/stoop/squat/kneelPerform routine office duties such as filing into high and low cabinets; picking up debris on community. Climb stairsInspect and show community by accessing upper floor apartments.Push or pull

    Inspect and show community.

    Reach above shouldersStore supplies, inspect community.Grasp/grip/turning and finger dexterityTyping, writing, handle packages and supplies.
  3. Lifting/carrying (supplies, replacement parts, ladders, etc.).Over 50 lbsRare need (less than 1%)Between 10 - 25 lbsOccasional need (1% to 33%)Less than 10 lbsFrequent need (33% to 100%)

NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear Personal Protective Gear such as provided back brace, when necessary.

Vision Requirements:

  1. Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence.
  2. Frequent need to see small detail.
  3. Frequent need (33%-50%) to see things clearly beyond arm’s reach.

Hearing, Speaking and Written Requirements:

  1. Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.
  2. Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.
  3. Ability to read, write and understand English.

Driving Requirements:

  1. Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities.
  2. Occasional need (1%-33%) to respond to after hour emergencies.
  3. Must have a valid driver’s license, insurance and car registration if driving for business purposes.

Working Environment:

  1. Constant need to be indoors (100%).
  2. Frequently outdoors (33% to 50%) during all weather conditions.
  3. Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection, when necessary.

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