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Resident Assistant
5 months ago
- Assist residents with inquiries, requests, and concerns professionally and courteously.
- Complete shift reports/logs, including but not limited to deliveries, supply requests, guests log, incident reports, inventory, and maintenance requests.
- Work with property staff, families, and community agencies to identify and address resident problems before they reach crisis proportions.
- Work collaboratively with the property manager and other site staff to meet property needs and resolve resident challenges.
- Attends all staff meetings, training sessions, and other appropriate meetings and conferences as required.
- Refer residents to submit all work orders to the property management team according to the property protocol.
- Assist with emergency work orders by ensuring on-call maintenance is the first point of contact.
- Complete unit Inspections and welfare checks when applicable.
- Conduct regular patrol and monitor surveillance cameras to detect and deter unauthorized activities.
- Control access to the premises by verifying identification and ensuring compliance with security procedures.
- Provided exceptional customer service by addressing concerns and inquiries from visitors and staff.
- Collaborated with site security and law enforcement in emergency circumstances.
- Assist with resident services activities by the organization and volunteers.
- Assist with serving and maintaining food for residents.
- Keep common areas of the building clean and free from clutter and trash debris.
- Other duties as assigned.
- Reliable transportation
- Clear communicator
- Basic familiarity with technology
- Ability to document shifts (read and write)
- Maturity to extend self to residents needing emotional support but also draw clear boundaries for residents.
- Flexible work hours including holidays, nights, and weekends
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