Resident Assistant
2 months ago
Resident Assistant
Reports to: Director of Operations
Job Description
- Assist residents with inquiries, requests and concerns in a professional and courteous manner.
- Refer residents to submit all work orders to the property management team according to the property protocol.
- For emergency work orders, on-call maintenance is the first point of contact. Follow up with a phone call to the property manager. For additional documentation, email the property manager and cc supervisor. Please see the attached security guidelines and provide feedback.
- Assist with activities by the organization or volunteers.
- Participate in hourly reporting of each shift, including deliveries, supply needs, instances, incidents and any observations needing attention.
- Maintain daily logs for guests, packages, incidents, inventory, washer & dryer, and maintenance request.
- Assist with serving and maintaining food for residents.
- Work with property staff, families, and community agencies to identify and address resident problems before they reach crisis proportions.
- Be an active member of the site team, working collaboratively with the property manager and other site staff to meet property needs and resolve resident problems. Work with residents to resolve conflicts with neighbors.
- Attends all staff meetings, training sessions, and other appropriate meetings and conferences as required.
- Participate in relevant local, regional, state and/or national organizations as assigned.
- Unit Inspections and welfare checks must be conducted when applicable.
- Conduct regular patrol and monitor surveillance cameras to detect and deter unauthorized activities.
- Responded promptly to incidents, including thefts, disturbances, and medical emergencies.
- Maintained detailed incident reports and documented any breaches of security protocols.
- Controlled access to the premises by verifying identification and ensuring compliance with security procedures. The front door must be always locked.
- Provided exceptional customer service by addressing concerns and inquiries from visitors and staff.
- Collaborated with law enforcement and emergency services in the event of major
- Keep common areas of building clean free from clutter and trash debris
- Other duties assigned.
Requirements:
- Reliable transportation
- Excellent communication and interpersonal skills
- Ability to work independently as well as collaboratively
- Excellent attention to details and analytical skills
- Basic familiarity with technology
- Flexible work hours (Shifts Varies)
Compensation:
- $16/HR
- Up to 32 hours/Week per the needs of the organization
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