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Inbound Call Center Specialist

1 month ago

Denver, United States Bright Bridge Group Full time
Job DescriptionJob Description

We are seeking a motivated and customer-focused Inbound Call Center Specialist to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, providing solutions, and ensuring a positive experience. If you have a passion for helping people and thrive in a fast-paced environment, we want to hear from you

Key Responsibilities:

  • Handle incoming calls, providing excellent customer service and support.
  • Respond to customer inquiries about products, services, and account information with accuracy and empathy.
  • Resolve customer issues and complaints through effective problem-solving and communication skills.
  • Maintain detailed records of customer interactions and update the CRM system as necessary.
  • Identify opportunities for upselling or cross-selling products and services when appropriate.
  • Collaborate with team members and other departments to ensure customer needs are met.
  • Adhere to company policies and procedures while striving for customer satisfaction.

Qualifications:

  • Previous experience in a call center, customer service, or related role preferred.
  • Strong verbal communication skills and active listening abilities.
  • Proficiency in using computer systems and CRM software.
  • Ability to work efficiently in a fast-paced environment while managing multiple tasks.
  • Exceptional problem-solving skills and a customer-first mentality.