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Express Service Advisor

4 months ago

Auburn, United States Bud Clary Auto Full time
Job DescriptionJob Description

Bud Clary Auto Group defines who we are and how we operate; it is a vital factor in our success. We maintain a workplace of high engagement, high-performance standards, and exceptional customer service. Furthermore, we support an environment of loyalty, growth, and satisfaction. Our commitment to the Company mission and values has developed loyal customers, employees, and community members since 1959.

Our Dodge Chrysler Jeep service department is growing substantially, and we are looking to add Full-Time Express Service Advisor. We have created a great working environment with strong service advisors, a hands-on shop manager and many years of loyal customer base.

We strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you can make a positive impact on our organization and customers every day. As an Hourly Technician, you will perform repairs and maintenance work in accordance with factory and dealership specifications and time standards for an excellent customer experience.

The Express Service Advisor is responsible for managing the customer experience in the Express Service lane. The position requires excellent communication skills with customers AND service technicians.

Responsibilities

  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service

  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

  • Provide concierge support for all customer inquiries, whether phone or in person, to assure the customer does not get mishandled.

  • Distribute work between technicians efficiently

  • Answer technical questions about vehicle problems, warranties, services, and repairs

  • Maintain Customer Success Index at or above company standards

  • Reinforces company policies and adheres to company standards

  • Encourages compliance with applicable laws and regulations

  • Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

  • Organized and friendly personality

  • Juggle multiple, sometimes competing priorities.

  • Be on feet most of the day.

  • Demonstrated ability to manage others

  • Time management skills

  • Fantastic communication skills with your customers

  • Professional, well-groomed personal appearance

  • Consistent record of service and sales success

  • Strong record of positive customer satisfaction results

  • Team oriented and self-motivated

  • Able to work with little supervision

  • Clean driving record and valid driver’s license

BENEFITS

  • Health insurance

  • Paid time off

  • Dental insurance

  • 401(k)

  • Vision insurance

  • Life insurance

  • 401(k) matching

  • Employee assistance program

In this position you have the potential of making up to $120,000 per year

Bud Clary Auto group is an Equal Employment Opportunity Employer. The Company is committed to providing a work environment free from discrimination and harassment on the basis of race, color, gender, national origin, age, religion, sex, disability, and any other status protected by State or Federal law. These factors will not be considered in any aspect of a person's employment including recruiting, hiring, placement, promotion, termination, layoff and/or any other term or condition of employment. The Company's commitment to providing a harassment-free environment includes conduct by vendors, contractors, and other non-employees.