Automotive Service Advisor
1 day ago
Bud Clary Auto Group is seeking a skilled Automotive Service Advisor to join our team at Auburn VW. As a key member of our service department, you will play a vital role in delivering exceptional customer service and ensuring the highest level of satisfaction.
Key Responsibilities- Schedule service appointments and obtain customer and vehicle data prior to arrival.
- Provide a warm and welcoming experience for customers, obtaining vehicle information and addressing their concerns.
- Accurately document vehicle problems and recommend necessary repairs.
- Test drive vehicles with customers to confirm issues and refer to test technicians as needed.
- Review service history, inspect vehicles, and recommend additional services to maintain manufacturer specifications.
- Offer expert advice on vehicle care and maintenance, ensuring customers understand the value of regular servicing.
- Provide detailed, accurate written estimates for labor and parts.
- Establish promised completion times, checking with dispatchers as necessary.
- Obtain customer signatures on repair orders and provide a copy.
- Establish payment methods and obtain credit approval when necessary.
- Notify dispatchers of incoming work and monitor progress throughout the day.
- Communicate with customers regarding changes to estimates or completion times, explaining costs and requirements in detail.
- Implement and maintain a service marketing program to drive customer loyalty.
- Review repair orders to ensure work is completed and additional work is authorized.
- Ensure vehicles are parked in designated areas, locked, and keys are properly secured.
- Keep service department forms, menus, and pricing guides up-to-date.
- Explain completed work and charges to customers.
- Develop a quality control process to minimize comebacks.
- Maintain high customer satisfaction standards.
- Inspect vehicles for body work, inform customers of needed repairs, and provide estimates.
- Comprehensive benefits package, including health, dental, vision, and life insurance.
- Retirement plans, including a 401(k) option.
- Paid time off to maintain a healthy work-life balance.
- A competitive salary range of $40,000 to $100,000 per year, based on commission.
Bud Clary Auto Group is an Equal Employment Opportunity Employer, committed to creating a workplace free from discrimination and harassment. We welcome applicants from diverse backgrounds and are dedicated to fostering a harassment-free environment for all employees, vendors, and contractors.
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