Automotive Service Advisor

1 day ago


Auburn, Washington, United States Bud Clary Auto Full time
Job Overview

Bud Clary Auto Group is seeking a skilled Automotive Service Advisor to join our team at Auburn VW. As a key member of our service department, you will play a vital role in delivering exceptional customer service and ensuring the highest level of satisfaction.

Key Responsibilities
  • Schedule service appointments and obtain customer and vehicle data prior to arrival.
  • Provide a warm and welcoming experience for customers, obtaining vehicle information and addressing their concerns.
  • Accurately document vehicle problems and recommend necessary repairs.
  • Test drive vehicles with customers to confirm issues and refer to test technicians as needed.
  • Review service history, inspect vehicles, and recommend additional services to maintain manufacturer specifications.
  • Offer expert advice on vehicle care and maintenance, ensuring customers understand the value of regular servicing.
  • Provide detailed, accurate written estimates for labor and parts.
  • Establish promised completion times, checking with dispatchers as necessary.
  • Obtain customer signatures on repair orders and provide a copy.
  • Establish payment methods and obtain credit approval when necessary.
  • Notify dispatchers of incoming work and monitor progress throughout the day.
  • Communicate with customers regarding changes to estimates or completion times, explaining costs and requirements in detail.
  • Implement and maintain a service marketing program to drive customer loyalty.
  • Review repair orders to ensure work is completed and additional work is authorized.
  • Ensure vehicles are parked in designated areas, locked, and keys are properly secured.
  • Keep service department forms, menus, and pricing guides up-to-date.
  • Explain completed work and charges to customers.
  • Develop a quality control process to minimize comebacks.
  • Maintain high customer satisfaction standards.
  • Inspect vehicles for body work, inform customers of needed repairs, and provide estimates.
What We Offer
  • Comprehensive benefits package, including health, dental, vision, and life insurance.
  • Retirement plans, including a 401(k) option.
  • Paid time off to maintain a healthy work-life balance.
  • A competitive salary range of $40,000 to $100,000 per year, based on commission.
Equal Employment Opportunity

Bud Clary Auto Group is an Equal Employment Opportunity Employer, committed to creating a workplace free from discrimination and harassment. We welcome applicants from diverse backgrounds and are dedicated to fostering a harassment-free environment for all employees, vendors, and contractors.



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