Nissan Service Advisor/Service Writer
2 months ago
Nissan Service Advisor/Service Writer
Job Summary:
We are seeking a highly skilled and customer-focused Service Advisor/Service Writer to join our team at Lee Auto Mall. As a Service Advisor/Service Writer, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle service experience.
Key Responsibilities:
- Serve as Liaison: Act as a liaison between customers and technicians, ensuring that customers' needs are understood by the technician and that the necessary and recommended service/repairs are understood by the customer.
- Develop Estimates: Develop estimates for service work and professionally present them to customers.
- Work with Systems: Work with systems and programs to ensure great data retention and customer communication.
- Provide Exceptional Customer Service: Bring a high level of customer service to every interaction.
- Administer Warranties: Administer the manufacturer and aftermarket warranties for qualifying vehicle repairs.
- Keep Customers Informed: Keep customers informed of service and parts specials, completion times, and service expenses.
- Positive Attitude: Maintain an outstanding and positive attitude.
About Us:
Lee Auto Mall is a family-owned business with a rich history dating back to 1936. We have grown to 14 locations statewide, employing over 400 people. We pride ourselves on our happy, hard-working network of people, creating a great place to work. At Lee, you will join a growing team that's both fun and professional, with a high level of enthusiasm and a strong group dynamic.
Benefits:
- Choice of Medical Plans:
- Dental Insurance:
- Vision Insurance:
- 401(k) with Company Match:
- Paid Holidays and Vacation:
- Short-Term and Long-Term Disability Insurance:
- Life Insurance:
- Flexible Spending Account:
- Paid Education and Ongoing Training:
- Generous Employee Discounts:
- Staff Parties and Events:
- Career-Oriented Environment:
- Family-Oriented Culture:
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