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Project Director
3 months ago
An NFC Project Director ensures exceptional service is provided to all residents and their guests. A Project Director is responsible for engineering a professional Concierge team that maintains the “hub” of the building lobby and upholding our 5 Diamond Customer Service Standard while carrying out all workplace expectations and policies including financial management to ensure payroll budgetary goals are met. In addition, a Project Director will ensure the quality of all aspects of NFC operations at multiple location as needed and assigned by Area Leadership.
Duties & Responsibilities (include and not limited to the following):
• Ensures the Concierge Operations are operating effectively and in accordance with Property Management and/or Board of Directors' expectations
• Maintain Client Satisfaction which will result in the retention of the Contract
• Works under the guidance of Area Leadership to improve the quality of the region’s operations, staffing, recruiting, training and other projects as assigned
• Ensures each client and guest receives a Warm Welcome and Fond Farewell
• Recruits, trains, motivates, supervises and mentors team members - leads by example
• Ensure that all team members are trained to react intelligently and quickly to any and all emergency situations
• Use Company Approved Team Scheduler to ensure payroll budget compliance
• Ensures 5 Diamond Performance Standards are followed by team members
• Complete necessary Payroll Tasks by Company deadlines
• Always looking for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitality
• Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc
• Smooth operation of contractor arrivals/departures and realtor/home buyer visits
• Covers shifts for team members to ensure proper staffing requirements are maintained
• Attends company meetings/trainings and ensures all team members participate in company training sessions
• Consistency by entire team of enforcing rules and regulations established by management or HOA
• Follows HR and Risk Management protocols
• Monitors and reviews daily employee’s performance and provide necessary support, training or counseling as needed
• Performs miscellaneous job-related duties as assigned Minimum
Job Requirements:
• Professional background in customer service and hospitality management
• Must have an outgoing personality
• Must be hospitality driven and offer any necessary assistance to clients and guests
• Must be able to coach and mentor team members
• Must possess the ability to multi-task
• Must possess ability to work in a team environment
• Must be able to proactively learn about all events, happenings, restaurants, etc in the local neighborhood Knowledge, Skills & Abilities Required
• Basic knowledge of Microsoft Office (Word & Excel) and the Internet
• Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken
• Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high level customer service
• Effective interpersonal communication skills (written and oral) with ability to engage positively with clients
• Diplomatically handle delicate and challenging client concerns
• Must be well versed in budgetary and cost control responsibilities
• Ability to lift 50 pounds
The pay for this position is $55,000 per year. This is a full time position that requires flexibility in the schedule. The Project Manager will serve as the Front Desk Manager at the designated property, being present on-site three days a week. Additionally, they will supervise and visit a small group of properties in Sarasota and Orlando on the remaining two workdays.