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Telecommunications Customer Service and Sales

2 months ago

Smyrna, United States Engage8 Solutions Full time
Job DescriptionJob Description

We are actively looking for a Junior Telecommunications Customer Service and Sales Representative to join our rapidly expanding team in Nashville. We work with influential name-brand clients in the telecommunications industry who rely on us to launch new products and promotions, driving their customer acquisition efforts. We utilize direct, experiential marketing and sales techniques to drive excitement around the brand, deliver exemplary product presentations, and promote customer loyalty. Our innate desire to provide excellent service and support and deliver high-performance results is at the center of each interaction. Due to recent growth, we need a Junior Telecommunications Customer Service and Sales Representative who is ready to join a high-energy office and assist in executing a new experiential sales campaign. 

Responsibilities of the Junior Telecommunications Customer Service and Sales Representative:

  • Close new customers using a generated lead list to promote products and services available in a given market
  • Prospect potential consumers to grow the book of business and create a referral pipeline increasing the opportunity for more closed sales
  • Deliver engaging and interactive product presentations on the newest and most advanced telecommunication solutions in the industry
  • Create and maintain positive relationships with all customers and clients even after the sale and installation process is complete - The goal is brand loyalty
  • Regularly participate in ongoing training, virtual webinars, and brainstorming sessions amongst the sales and marketing team
  • Collaborate with peers and industry partners to bring the most reliable, efficient, and innovative sales solutions available to businesses
  • Maintain detailed reports of sales activities, including the customers reached, presentations completed, orders processed, and any customer relationship issues

Essential Skills & Qualities Needed of the Junior Telecommunications Customer Service and Sales Representative:

  • 1-2 years of work experience in industries such as sales, marketing, hospitality, retail, customer service, or any other applicable client-facing enterprise
  • Acute communication and active listening skills, including a high level of emotional intelligence and empathy 
  • Must be self-motivated with a high level of ambition and drive for working in an entrepreneurial environment
  • Uncanny ability to build relationships with a multitude of people and establish a level of trust fairly quickly
  • Confidence and perseverance are critical attributes to being successful in this role
  • Ability to set reasonable and measurable goals and achieve them 

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