Substance Use and Care Coordination Manager

Starting Salary: $69,742/yr + DOE
Schedule:

At Virginia Garcia Memorial Health Center, we welcome diversity; we encourage, uplift, and are honored to serve people who have been historically underrepresented and underserved. Our mission is to provide high-quality, culturally appropriate healthcare to low-income residents of Washington and Yamhill Counties, with a special emphasis on seasonal and migrant farm workers and others with barriers to receiving healthcare. We strive to provide an inclusive environment that welcomes and values the diversity of the people we employ and serve.

If you are unsure whether you meet all of the required qualifications for this role but are interested and passionate about this potential position, we encourage you to apply.

Job Summary: The Behavioral Health Care Coordination Services Manager helps with the overall development and coordination of this growing service line. This position works closely with medical, behavioral health services and quality and compliance leadership, contracted Behavioral and Mental Health services staff and leadership and, at times, works directly with patients who are seeking behavioral health services at VGMHC.

Essential Duties and Responsibilities:
• Manage the overall development and coordination of Behavioral Health Care Coordination Services including the process for internal Behavioral Health referrals, external specialty mental health and addictions services referrals and internal Medication-Assisted Therapy (MAT) services.
• Ensure ongoing quality of the Behavioral Health Care Coordination and referral processes, noticing themes in barriers to patient access to care.
• Work with related staff to problem-solve and improve the overall quality of care and access to care.
• Supervise Behavioral Health Care Coordinators at VGMHC sites. Provide regular training and ongoing individual and group supervision for these staff members.
• Ensure compliance with federal, state and local regulations related to behavioral health and addictions services, participate in internal audits and serve as a point-person for external auditors related to MAT. Work alongside the organization’s Quality Department and staff to coordinate ongoing compliance and quality standards for MAT services.
• Ensure the maintenance of records and reports, including credentialing and record keeping for all providers with a DEAx waiver and regular MAT patient panel reports.
• Work alongside key stakeholders to develop and evaluate clinical outcomes, continuously measuring, assessing and improving the quality of Behavioral Health Care Coordination and MAT services.
• Oversee and contribute to the expansion of Behavioral Health Care Coordination and MAT services across primary care sites, sharing best practices, policies and procedures as well as teaching and training to employees on MAT services. Develop relationships with key partners for the facilitation of Behavioral Health and MAT referrals and networks.
• Contribute to ongoing learning and education related to Behavioral Health Care Coordination and MAT services to ensure development best practices and that all services are delivered through a trauma-informed lens.
• Participate in opportunities to influence local, state and federal policy-making processes related to MAT and addictions services in primary care.
• Work with contracted Behavioral and Mental Health services staff and leadership, exploring and ensuring best practices in working with patients in Behavioral Health Care Coordination and MAT services as well as the process for facilitating and monitoring external mental health and/or substance use disorder treatment referrals.
• Coordinate with VGMHC providers who have a DEAx waiver, including those with subject matter expertise, to ensure program development occurs in alignment with clinical best practices and our organizational mission statement.
• Develop, monitor and provide oversight for Behavioral Health Care Coordination and MAT referrals, eligibility and patient caseload tracking systems as well as other external mental health and substance use treatment referrals, ensuring a closed-loop system and quality coordination of care.
• Coordinate and meet regularly with community stakeholders to develop and maintain referring relationships, participate in ongoing learning and educational opportunities and maintain awareness of key resources and supports in the community related to Behavioral Health Care Coordination and MAT services.
• Perform other duties as assigned.

HIPAA Requirements:
The Behavioral Health Care Coordination Services Manager will have access to PHI during the course of his/her work activities. Applying the minimum necessary standard of HIPAA, the designated record sets to which this position may have access include all sections of the medical record, patient demographic information in the practice management system, etc. This position is required to read the content of these records only to the extent needed to accomplish the assigned tasks.

Knowledge, Skills and Abilities Required:
• Cultural competency, bicultural proficiency and a desire to work within a community health setting and on behalf of disenfranchised communities.
• Commitment and alignment to Virginia Garcia Memorial Health Center’s mission, vision and values.
• Demonstrated leadership and ability to supervise, train and mentor staff.
• Knowledge of best practices related to Behavioral Health Care Coordination services, and the provision of Medication-Assisted Therapy (MAT) in a primary care setting
• Ability to form collaborative relationships with key stakeholders both internally and externally with key partners.
• Knowledge of the methods for effective program management.
• Ability to build and maintain effective working relationships and manage or coordinate complex projects across sites within a large setting.
• Knowledge of human behavior, including the ability to evaluate motivation and readiness for treatment.
• Ability to coordinate, collaborate and communicate well with others.
• Highly organized, motivated and able to demonstrate autonomy and independence on projects and assignments.
• High degree of confidentiality and integrity as well as professional ethics, including dependability, reliability, accountability and responsibility.
• Ability to be flexible and creative in the development of a new line of service.
• Proficiency in English and Spanish both written and spoken languages and experience within the Latino community.
• Valid driver’s license, reliable transportation, safe driving record and insurance coverage.

Education and Experience Preferred:
• Bachelor of Arts/Bachelor of Science degree in behavioral sciences field or at least four years similar work experience in healthcare or behavioral health setting.
• Experience supervising and training staff.
• Experience in program management and program development within a non-profit and/or healthcare environment.
• Experience providing direct services, particularly related to coordination of care between healthcare and behavioral health and/or addictions services providers.

Behavioral Competencies:
Accountability
• Role model VG’s mission, vision, and shared values.
Customer-Focus
• Listen to the voice of the customer and strive to delight them by exceeding their expectations.
Teamwork
• If someone needs help, help them.
Initiative
• Be innovative, apply fresh ideas, and continuously improve how you do your work.
Confidentiality
• Maintain strict confidentiality and respect the privacy of others.
Ethical
• Demonstrate integrity, honesty, and stewardship in all encounters at work.
Respect
• Demonstrate consideration and appreciation for co-workers and patients.
Communication
• Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others.

Physical Requirements:
Percentage of time spent
• Standing: 20%
• Walking: 25%
• Sitting: up to 50%
• Reaching: 5%
• Must be able to lift/carry up to 20 lbs: Infrequent 20-40 lbs.

Office equipment used:
• Computer – Data entry and word processing
• Telephone, Fax, Copier, Scanner

Immunization:
Staff member must meet immunizations requirements as stated in VGMHC’s immunization policy.

Job descriptions represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC’s Mission.

VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in the area of placement, promotion, transfer, rate of pay and termination.