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Technical Support Engineer

4 months ago

Albany, United States ASWAT Full time
Job DescriptionJob DescriptionSalary:

We are currently seeking a Technical Support Engineer to join our team at ZIWO - KSA Team.

 

About ZIWO:


ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) offering seamless communication solutions for businesses worldwide, encompassing Phone, WhatsApp, and SMS interactions. With ready-made plugins for most CRMs and an open API architecture, ZIWO facilitates integration with any application, ensuring flexibility and ease of use.


ZIWO connects users across 145 countries, including the GCC, enabling instant expansion into new markets.


Technical/Interpersonal Competencies:


  • Knowledge of Object-Oriented Programming (OOP)
  • Outstanding customer-service skills and a dedication to the customer’s experience.
  • Basic knowledge of Freeswitch / Asterisk
  • Good knowledge of using API tools like Postman, and Swagger.
  • Hands-on Experience with Low Code Automation Tools.


Responsibilities:


  • Implementation of Cloud IVR Solutions
  • Interaction with clients to understand technical requirements.
  • Work under tight deadlines and respond to dynamic technical challenges
  • Develop and maintain documentation for the design and solution
  • Provide technical support and respond to customers requests 
  • Flexible working hours to provide timely and accurate solutions


Qualifications:


  • Proven experience as a Software Developer, Software Engineer, or similar role.
  • Proven Experience with Shell Scripting (Bash, Python ..)
  • Understanding of REST and SOAP APIs
  • Hands-on Experience with Linux OS 
  • Good IT troubleshooting skills
  • Hands-on Experience with providing technical support to customers via phone or email
  • Excellence English Communication Skills
  • Good knowledge of using Mac OS along with Windows OS


We believe in equal opportunities for all talents, fostering a professional environment where diversity is celebrated and valued. Join our team where everyone is empowered to thrive and contribute their unique perspectives.