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Security Shift Manager
2 months ago
SUMMARY
Oak Grove Racing, Gaming & Hotel (the “Property”) is a new facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.
FUNCTION
The Security Shift Manager will be responsible for overseeing the activities of the security shift which provides safety and protects all patrons, employees and company assets.
SPECIFIC DUTIES AND RESPONSIBILITIES
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.
- Ensure the safety and security of employees and customers.
- Supervise programs and processes to reduce and control loss time injuries.
- Delegate authority and assign responsibilities.
- Development of staff, evaluating and training by designing training programs.
- Assist with interviewing and selection.
- Investigate incidents and/or customer complaints, compiling data for accurate reporting.
- Ensure all policies and procedures are being followed and monitored during the shift.
- Meet with Directors and Managers as necessary.
- Must have a valid driver's license.
- Other duties as assigned.
STANDARDS OF PERFORMANCE
- Management abilities demonstrated in managing security operational effectiveness.
- Maintain interpersonal working relationship among all personnel.
- Oral and written communication skills.
- Advanced customer service and problem solving skills.
- Interact with local law enforcement agencies as required.
- Knowledge of local jurisdiction gaming laws (federal, state, etc.) and regulations as well as company internal controls, policies and procedure.
- Knowledge of the Emergency Disaster Plan Manual.
- Willingness to assume overall responsibility relative to the performance of shift.
EDUCATION, TRAINING, AND EXPERIENCE
- Must have a high school diploma or equivalent.
- Two years previous security, law enforcement and or casino/hotel security experience.
- Able to obtain and maintain a valid Kentucky gaming/racing license
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.
