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Service Coordinator

3 months ago

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Job DescriptionJob Description

Pella Windows and Doors of North Carolina and Southwest Virginia is an innovative, dynamic, growing company and is currently looking for a Service Coordinator for our Greensboro NC location. We need a confident, talented individual who is focused on details and thrives on a challenge. We provide independence and an exciting, fast-paced, and fun work environment.

Why work for Pella Windows and Doors of North Carolina and Southwest Virginia?

  • Culture- We are a team-oriented company. We believe in our employees and strive in improving the lives of those we touch.
  • Benefits- Comprehensive benefit packages
  • Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
  • Work-Life Balance- We take pride in our employees' work-life balance.
  • Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.


SUMMARY:

The Pella Customer Service Coordinator is the main point of contact for our customers and fellow employees who need assistance with warranty claims, parts & service needs, and scheduling of service appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide excellent customer service to both our internal and external customers.
  • Coordinate the schedule for our field service technicians that is both efficient and meets the needs of our customers.
  • Conduct discovery over the phone and/or via e-mail to assess customer issues.
  • Develop and implement the appropriate action plan necessary to satisfy these customer issues.
  • Prepare and submit the required documentation for all warranty claims from Pella Corporation.
  • General office duties, as required.
  • Additional duties as specified by management.

QUALIFICATIONS:

  • Qualified applicants must have strong organizational skills, be detail-oriented, and have the commitment to provide our customers with an exceptional experience.
  • Excellent verbal and written communication skills are a must.
  • Bilingual Spanish preferred.
  • High Proficiency in basic office applications including Office 365
  • Ability to function at a high level, while managing multiple tasks in a very busy office environment.

EDUCATION/EXPERIENCE:

  • High School Graduate or GED required.
  • Minimum of 2 years successful Customer Service experience is a must.

BENEFITS:

  • Competitive Compensation
  • Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
  • 401K/ 401K Matching- 50% up to 6% after 1 year of employment
  • Profit Sharing
  • 9 Paid Holidays
  • Vacation/ PTO
  • Life Insurance