Help Desk Analyst 2

3 weeks ago


Richmond, United States Serigor Inc. Full time
Job DescriptionJob DescriptionJob Title: Help Desk Analyst 2 (Onsite)
Location: Norfolk, VA
Duration: 12+ Months

Job Description:
  • Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.
  • A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.

Skills:
 SkillRequired / DesiredAmountof ExperienceOTRS Ticket System (or equiv)Required1YearsTDX IT Service Management (ITSM) Service Desk toolRequired1YearsHands on exp w/basic support and troubleshooting (such as password resets, printer configs, break/fix instructions, ticket routing)Required2Years

Powered by JazzHR

r6poczTw5c



  • Richmond, United States NCS Technologies Full time

    Service Desk Analyst position. Right to hire. Location is Richmond, VA onsite . This role only handles traditional IT inbound calls - Internal Only Skills needed: Candidates must have IT Education or 2 years experience working in an IT Service Desk. Concierge level customer service skills Windows 10 & 11 Experience with Incident Management Experience with...


  • Richmond, United States NCS Technologies Full time

    Service Desk Analyst position. Right to hire. Location is Richmond, VA onsite . This role only handles traditional IT inbound calls - Internal Only Skills needed: Candidates must have IT Education or 2 years experience working in an IT Service Desk. Concierge level customer service skills Windows 10 & 11 Experience with Incident Management Experience with...


  • Richmond, United States Integrated Resources Full time

    Title- Technical Support Analyst 2 Location- Richmond, V Duration- 12+ Months Job Description The SCC seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to...


  • Richmond, United States Serigor Inc Full time

    Job Title: Technical Support Analyst 2 (HYBRID) Location: Richmond, VA Duration: 12+ Months Job Description: The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and...


  • Richmond, United States Serigor Inc Full time

    Job Title: Technical Support Analyst 2 (HYBRID)Location: Richmond, VADuration:12+ MonthsJob Description:The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and...


  • Richmond, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Technical Support Analyst 2 (HYBRID)Location: Richmond, VADuration: 12+ MonthsJob Description:The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service...

  • Help Desk Intern

    2 days ago


    Richmond, United States City of Richmond, Texas Full time

    CITY OF Richmondis pleased to offer applicants the opportunity to apply for the position of: Help Desk InternPOSITION DESCRIPTION: At the City of Richmond, we work diligently and collectively as one organization to continue Richmond's legacy of being a wonderful community for employees, citizens, and visitors to work, play, and live. The City is currently...

  • Service Desk Analyst

    4 weeks ago


    Richmond, United States TECHEAD Full time

    TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor. Service Desk AnalystWe are seeking an experienced Service Desk Analyst who possesses excellent problem-solving skills and a passion for delivering exceptional customer service. The ideal...

  • Service Desk Analyst

    4 weeks ago


    Richmond, United States TECHEAD Full time

    TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor. Service Desk AnalystWe are seeking an experienced Service Desk Analyst who possesses excellent problem-solving skills and a passion for delivering exceptional customer service. The ideal...

  • Service Desk Analyst

    4 weeks ago


    Richmond, United States TECHEAD Full time

    TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor. Service Desk AnalystWe are seeking an experienced Service Desk Analyst who possesses excellent problem-solving skills and a passion for delivering exceptional customer service. The ideal...

  • Help Desk Intern

    7 days ago


    Richmond, United States City of Richmond, Texas Full time

    Job DescriptionJob DescriptionCITY OF Richmondis pleased to offer applicants the opportunity to apply for the position of: Help Desk InternPOSITION DESCRIPTION: At the City of Richmond, we work diligently and collectively as one organization to continue Richmond's legacy of being a wonderful community for employees, citizens, and visitors to work, play,...

  • Service Desk Analyst

    2 weeks ago


    Richmond, United States Calibro Corp. Full time

    We are seeking an experienced Service Desk Analyst. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment.You must be passionate about customer service. The role is responsible for managing incoming customer calls and emails related to IT support and Service...


  • Richmond, United States Calibro Corp. Full time

    We are seeking an experienced Service Desk Analyst. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment.You must be passionate about customer service. The role is responsible for managing incoming customer calls and emails related to IT support and Service...

  • Help Desk Intern

    1 week ago


    Richmond, United States City of Richmond, Texas Full time

    CITY OF Richmond is pleased to offer applicants the opportunity to apply for the position of: Help Desk InternPOSITION DESCRIPTION: At the City of Richmond, we work diligently and collectively as one organization to continue Richmond's legacy of being a wonderful community for employees, citizens, and visitors to work, play, and live. The City is currently...

  • System Analyst 2

    1 week ago


    Richmond, United States TalentBridge Full time

    Job Description: Position Title: Systems Analyst 2 Summary: We are seeking a skilled individual to join our team as an Oracle SQL and PL/SQL Code Analyst & Technical Documentation Specialist. This role involves understanding, replicating, and documenting Oracle SQL and PL/SQL code used in data analysis processes. The successful candidate will work closely...

  • Business Analyst 1

    3 weeks ago


    Richmond, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Business Analyst 1 (Hybrid)Location: Richmond, VADuration: 12+ MonthsJob Description:This position is to provide project management and administration support to multiple critical projects for the client.Business analysts will gather and analyze company data to identify needs and recommend solutions. They will work...


  • Richmond, United States Global IT Resources Inc. Full time

    Job DescriptionJob DescriptionMinimum of three (3 years of service desk experience with a minimum of two (2) years of related leadership experience.Demonstrated progressive experience in the supervision of a technical support team.Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.Solid relationship management...


  • Richmond, United States Triumph Full time

    Triumph Services is seeking a Technical Support Analyst to join our client on a long-term contract. This position is onsite at the client's office in Richmond, VA. DAY TO DAY RESPONSIBILITIES Technical Support on the Help Desk which will involve: . Software installs and troubleshooting such as Acrobat Adobe, camtasia, Microsoft Power BI . Hardware...


  • Richmond, United States Calibro Corp. Full time

    Senior Service Desk Lead long term contract, onsite in Richmond, Va. We are seeking an experienced Senior Service Desk Analyst. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. We need an individual who is passionate about customer service with experience...

  • NOC Analyst

    2 weeks ago


    Richmond, United States The Execu|Search Group Full time

    A recognized services company in Virginia is looking to add a new NOC Analyst to their growing team in Richmond. In this role, the NOC Analyst will be responsible for performing moderately complex tasks related to enterprise monitoring, remote network and circuit testing, coordination of complex application issues with multiple groups, installation, and/or...