Service Desk Analyst

2 weeks ago


Richmond, United States Calibro Corp. Full time

We are seeking an experienced Service Desk Analyst. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment.You must be passionate about customer service.

The role is responsible for managing incoming customer calls and emails related to IT support and Service Requests.

Essential Duties and Responsibilities

  • Handle incoming calls resolving 70%.
  • Route advanced issues to second level support teams
  • Password Resets
  • Answer general IT questions

Supervisory Responsibilities
- This job has no supervisory responsibilities.

Skills and Abilities
Demonstrated ability to:
- scertain and meet customer expectations
- Work effectively and independently in a fast-paced team environment where priorities can rapidly change
- Prioritize own work activities with minimal guidance and coaching
- Solve complex problems through discovery and analysis with minimal guidance
- Complete complex projects independently with minimal oversight and direction
- Manage competing priorities to meet goals
- Communicate effectively orally and in writing
- Provide, maintain, and follow technical documentation

Demonstrated comprehensive knowledge of the following tools/technologies:
  • Windows 10 and 11
  • Service Desk Ticketing
  • Incident Management
  • Problem Management
  • sset Management


Education and/or Experience

Candidates must have IT Education or 2 years experience working in an IT Service Desk.

Calibro Corp. is a professional staffing and services firm specializing in the technology areas of Project Management, Business Analysis, Infrastructure and Development. We offer great benefits to both salaried and hourly employees including medical, dental, vision, 401k with match. Calibro Corp is committed to providing the highest levels of professional services to job seekers and employers. Reach out to our staffing specialists to experience the difference

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