Help Desk Intern

4 weeks ago

Richmond, United States City of Richmond, Texas Full time
Job DescriptionJob Description

CITY OF Richmond

is pleased to offer applicants the opportunity to apply for the position of:

Help Desk Intern


POSITION DESCRIPTION:

At the City of Richmond, we work diligently and collectively as one organization to continue Richmond's legacy of being a wonderful community for employees, citizens, and visitors to work, play, and live.


The City is currently recruiting for a "Help Desk Intern. "

SUMMARY OF DUTIES:

Under the direct supervision of the Information Systems Coordinator, The Help Desk Intern will assist the IT department with the support, maintenance, and deployment of the City's computer equipment and peripherals. Installs hardware, software, and peripherals and provides technical assistance and computer support to other departments. Assists in staff training for the various software applications used within the City. This internship is designed to be both educational and practical. Responsibilities of the Help Desk Intern will include but not be limited to:

· Assist in the oversight of the daily performance of computer systems.

· Answer user inquiries regarding computer software or hardware operation to resolve problems.

· Set up equipment for employee use, performing or ensuring proper cables, operating systems, or appropriate software installation.

· Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

· Field incoming requests to the Help Desk via telephone and email to ensure courteous, timely, and effective resolution of end-user issues.

· Prioritize and schedule problem resolution. Escalate the problem (when required) to the appropriate staff member.

· Refer major hardware or software problems or defective products to vendors or technicians for service.

· Access software updates, drives, knowledge bases, and FAQ resources on the internet/intranet to aid in problem resolution.

· Identify and learn appropriate software and hardware used and supported by the organization.

· Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.

· Test fixes to ensure the problem has been adequately resolved.

MINIMUM QUALIFICATIONS:

Formal Education:

· Currently enrolled in a Computer Science, Management Information Systems, or related field degree plan or a recent graduate of a listed degree plan.

Training (License and/or Certification):

§ Texas Class C driver's license.

ADDITIONAL INFORMATION:

Application: Qualified applicants may view the full job description below and complete a job application online. Resumes are not accepted in lieu of the completed application. If your application is incomplete or does not clearly show the experience and or training required, your application may not be accepted. Offers of employment are contingent upon the results of a pre-employment-controlled substance screening, physical examination, education verification, and background check, which may include criminal history reports, driver's license verification, State fingerprint screening, and/or credit history check. This posting is open until filled with the first review of applications on Friday, May 17th. This position is open until filled and may close at any time.


PRIDE

Professional conduct, producing Results, acting with Integrity, exhibiting Dedication to the work, and Empathy for the citizens.





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