Service Desk Supervisor

3 weeks ago

Richmond, United States Global IT Resources Inc. Full time
Job DescriptionJob Description

Minimum of three (3 years of service desk experience with a minimum of two (2) years of related leadership experience.
Demonstrated progressive experience in the supervision of a technical support team.
Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.
Solid relationship management and performance management skills.
Ability to motivate and direct staff members and subordinates.
Ability to present ideas in user-friendly language to non-technical staff and end users.
Keen attention to detail.
Proven analytical and problem solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.
Exceptional written and oral communication skills.

Education/training REQUIRED:
Associate’s Degree in Computer Information Systems, or related field from an accredited program or equivalent combination of related education and experience.

Education/training PREFERRED:
Bachelor’s Degree in Computer Information Systems, or related field from an accredited program or equivalent combination of related education and experience.

Independent action(s) required:
Development of relationships with key stakeholders and end users.
Negotiation, management and monitoring of Service Level Agreements.
Production of enterprise metrics related to service delivery, support, and customer satisfaction
Manages projects, assesses workload and assigns appropriate resources.

Physical Requirements (includes use of assistance devices as appropriate):
Activities: Prolonged standing
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change

 
What are the 3-5 Skills You Would Like to See from Candidates:
1.           Minimum of three (3 years of service desk experience with a minimum of two (2) years of related leadership experience.
2.           Demonstrated progressive experience in the supervision of a technical support team.
3.           Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.
4.           Solid relationship management and performance management skills.
5.           Ability to motivate and direct staff members and subordinates.
 

Interview Schedule: rounds- 2 , duration of each 30 - 60 min. with manager
 
Shortlisting Schedule: Shortlisting will be completed EOD Wednesday 5/15

Company DescriptionWe believe there is a fundamental need for independent financial advice across America and investors achieve better outcomes when working with a financial advisor. We provide resources, coaches, technology, access to subject matter experts and solutions to financial advisors nationwide.Company DescriptionWe believe there is a fundamental need for independent financial advice across America and investors achieve better outcomes when working with a financial advisor. We provide resources, coaches, technology, access to subject matter experts and solutions to financial advisors nationwide.

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