Customer Connect Representative
1 month ago
The First National Bank of Bastrop is proud to be named a Best Place for Working Parents®. We offer an opportunity to work with a financial institution that prides itself on excellent customer service and a competitive compensation and benefits package that includes:
- Employer paid benefits:
- Paid time off
- Paid parental leave
- Paid volunteer time
- Employee Stock Ownership Plan with 401(k) Provisions (KSOP) with match
- Up to $800 match on Health Savings Account (qualifying medical plan required)
- Life/AD&D/LTD insurance
- Tuition reimbursement
- Optional benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Supplemental coverages
- Short term disability
- Cancer
- Critical Illness
- Accident
- Medical Spending Accounts
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Dependent Care FSA
Description:
Provide prompt, courteous, and efficient customer service while performing routine daily duties. Respond to questions regarding Bank services and refer customers to appropriate sales or service personnel. Perform all duties in conformity with applicable regulations and bank policies. Work under limited supervision with moderate latitude for independent judgement.
Essential Functions:
- Answer telephone using a pleasant/professional voice and good listening skills to enhance service, transfer customer calls to appropriate staff and departments, if necessary.
- Receive and respond to customer balance and general account inquiries, such as most recent deposit and account activity, relating accurate information to customer.
- Assist customers with loan inquiries including, payoff requests, loan balances, loan payments, interest rates, and payment history.
- Respond to general customer inquiries about FNB products and services such as Call First, Online and Mobile Banking, Overdraft Privilege, Debit Cards, account opening requirements, certificate rates, etc.
- Prepare special customer service orders such as stop-payments, holds, statement printouts, address changes, written statements for electronic transactions, etc.
- Maintain good knowledge of all bank services so as to identify additional customer needs and/or respond to inquiries, making proper referrals or recommending bank products when appropriate.
- Research and resolve customer inquiries in a timely manner.
- Make fee reversal decisions on customer accounts.
- Handle debit card requests including blocking, ordering, travel notifications, and increasing limits.
- Assist customers with basic online banking needs such as unlocking, resetting passwords, walking a customer through enrollment, assisting customers with how to use online banking.
Bank Secrecy Act Duties:
- In the performance of respective tasks and duties, the Customer Connect Representative will maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security, and Bank policies and procedures.
Company Conformance:
- In compliance with all applicable regulations and Bank policies, the employee is expected to successfully produce quality work within deadlines, with or without supervision; interact professionally with other employees, customers, and vendors, while always respecting the need for confidentiality of customer information. The employee will work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Furthermore, the employee is encouraged to actively represent the Bank to customers and the general public in ways that promote the integrity, validity, and mission of the Bank by participating in community organizations, events, and activities. The employee is also expected to maintain a commitment to continuing education in the banking field through self-study and both in-house and outside training opportunities in all applicable banking policies, procedures, and regulations.
- Regular and punctual attendance is expected, and appropriate attire is required at all times, while either performing job functions or representing the Bank at outside events and activities.
Required Minimum Qualifications:
- High school graduation or equivalent.
- One year of experience in a customer service position.
- Fluent in English and Spanish.
Must also have the following demonstrated knowledge, skills, and abilities:
- Basic knowledge of ACH; debit card use, processing and disputes; and online banking with bill pay.
- Ability to diplomatically, yet effectively, communicate verbally and in writing with all levels of Bank staff, customers, and other related parties in person and on telephone.
- Ability to maintain professional internal customer service to help maintain a positive work environment.
- Good basic math skills and ability to use 10-key calculator by touch.
- General knowledge of Microsoft Word in order to compose correspondence with customers.
-
Customer Connect Representative
1 month ago
Bastrop, United States First National Bank Full timeJob Type Full-time Description The First National Bank of Bastrop is proud to be named a Best Place for Working Parents®. We offer an opportunity to work with a financial institution that prides itself on excellent customer service and a competitive compensation and benefits package that includes: Employer paid benefits: Paid time off Paid parental leave...
-
Customer Service Representative
2 weeks ago
Bastrop, United States Work With Your Handz Full timeMore Than Just Calls: Make a Difference as a CSR - 100% Onsite - Not Remote! Rooted in Bastrop County since 1999, we have built a legacy of excellence in the Plumbing and HVAC industry. We're more than just a business - we're an integral part of the community, committed to delivering top-quality work and products that exceed expectations. A successful...
-
Customer Service Representative
1 month ago
Bastrop, United States Work With Your Handz Full timeJob DescriptionJob DescriptionMore Than Just Calls: Make a Difference as a CSR - 100% Onsite - Not Remote!Rooted in Bastrop County since 1999, we have built a legacy of excellence in the Plumbing and HVAC industry. We're more than just a business – we're an integral part of the community, committed to delivering top-quality work and products that...
-
Customer Service Representative
4 weeks ago
Bastrop, United States Work With Your Handz Full timeMore Than Just Calls: Make a Difference as a CSR - 100% Onsite - Not Remote! Rooted in Bastrop County since 1999, we have built a legacy of excellence in the Plumbing and HVAC industry. We're more than just a business we're an integral part of the community, committed to delivering top-quality work and products that exceed expectations. A successful Customer...
-
Customer Service Representative
1 week ago
Bastrop, United States Work With Your Handz Full timeJob DescriptionJob DescriptionMore Than Just Calls: Make a Difference as a CSR - 100% Onsite - Not Remote!Rooted in Bastrop County since 1999, we have built a legacy of excellence in the Plumbing and HVAC industry. We're more than just a business – we're an integral part of the community, committed to delivering top-quality work and products that...
-
Customer Service Representative
1 month ago
Bastrop, United States Work With Your Handz Full timeJob DescriptionJob DescriptionMore Than Just Calls: Make a Difference as a CSR - 100% Onsite - Not Remote!Rooted in Bastrop County since 1999, we have built a legacy of excellence in the Plumbing and HVAC industry. We're more than just a business – we're an integral part of the community, committed to delivering top-quality work and products that...
-
Customer Service Specialist
6 days ago
Bastrop, Texas, United States Jessica Runnels - State Farm Agent Full timeExciting Career OpportunityWe are looking for a proactive and enthusiastic individual to become a vital part of our agency. As a representative of our State Farm Agency, you will have the opportunity to interact with clients and advocate for a range of insurance solutions.Core Responsibilities:Foster strong relationships with clientsInform customers about...
-
Customer Service Representative
6 days ago
Bastrop, Texas, United States Arby's Restaurant Full timeJoin Our Team at Arby's RestaurantAs a Cashier, you will play a vital role in ensuring a positive dining experience for our customers. Your responsibilities will include:Supporting Management: Collaborate with the management team to maintain efficient restaurant operations.Order Processing: Accurately take and process customer orders.Food Preparation:...
-
Customer Care Specialist
6 days ago
Bastrop, Texas, United States Work With Your Handz Full timeBeyond Just Communication: Make an Impact as a Customer Care Specialist - 100% Onsite Established in the community, we have created a legacy of excellence in the Plumbing and HVAC sectors. We are more than a service provider – we are a vital part of the community, dedicated to delivering superior quality work and products that surpass expectations.A...
-
Customer Care Specialist
6 days ago
Bastrop, Texas, United States Work With Your Handz Full timeBeyond Just Phone Interactions: Make an Impact as a Customer Care Specialist - 100% Onsite Established in Bastrop County, we have a proud history of excellence in the Plumbing and HVAC sectors. We are more than a service provider – we are a vital part of the community, dedicated to delivering superior work and products that surpass expectations.A...
-
Service Coordination Representative
6 days ago
Bastrop, Texas, United States Work With Your Handz Full timeJoin Our Team as a Client Relations Specialist - 100% Onsite OpportunityEstablished in the community, we pride ourselves on our dedication to excellence in the Plumbing and HVAC sectors. Our mission extends beyond mere service; we aim to be a vital part of the community, consistently delivering outstanding work and products that surpass expectations.A...
-
Restaurant Leader
1 day ago
Bastrop, United States Cooper Connect Full timeJob DescriptionJob DescriptionCompany: Chick-fil-A BastropOwner/Operator, Ryan Saum, strongly believes in the philosophy of "cared for people, care for people." Thus, he strives to offer meaningful and satisfying work, with benefits that can turn it into a career opportunity.Chick-fil-A has the highest customer satisfaction scores for 9 consecutive...
-
Kitchen Manager- Back of House
3 months ago
Bastrop, United States Cooper Connect Full timeJob DescriptionJob DescriptionCompany: Chick-fil-A BastropOwner/Operator, Ryan Saum, strongly believes in the philosophy of "cared for people, care for people." Thus, he strives to offer meaningful and satisfying work, with benefits that can turn it into a career opportunity.Chick-fil-A has the highest customer satisfaction scores for 9 consecutive...
-
Customer Service Specialist
1 day ago
Bastrop, Texas, United States Jessica Runnels - State Farm Agent Full timeExciting Career OpportunityWe are in search of a proactive and enthusiastic individual to become a vital part of our organization. As a representative of our State Farm Agency, you will have the opportunity to interact with clients and advocate for a diverse range of insurance services.Primary Duties:Foster strong relationships with clientsInform customers...
-
Customer Service Specialist
1 day ago
Bastrop, Texas, United States Jessica Runnels - State Farm Agent Full timeExciting Career OpportunityWe are looking for a proactive and enthusiastic individual to become a vital part of our organization. As a representative of our State Farm Agency, you will have the opportunity to interact with clients and advocate for a range of insurance services.Primary Duties:Foster robust relationships with clientsInform customers about...
-
Customer Support Advocate
6 days ago
Bastrop, Texas, United States Work With Your Handz Full timeJoin Our Team as a Customer Support Advocate - 100% OnsiteAt Work With Your Handz, we have been a cornerstone of the Plumbing and HVAC sector, dedicated to excellence and community service. Our commitment goes beyond business; we strive to enhance the lives of our customers through exceptional service.A successful Customer Support Advocate not only excels in...
-
Insurance Account Representative
4 hours ago
Bastrop, United States Lori Tuggle - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...
-
(1493) PRN Customer Service Representative
2 weeks ago
Bastrop, United States Bluebonnet Trails Community MHMR Center Full timeThis position is responsible for providing clerical support and assistance with special projects as assigned by the Office Manager to include: receptionist duties, data entry, running SmartCare reports, copying and collating materials, typing, mailing correspondence, maintaining office equipment, maintaining pre-assembled staffing packets, answering the...
-
Lead, Starlink Customer Support Operations
7 days ago
Bastrop, Texas, United States SpaceX Full timeAt SpaceX, we are driven by the vision of a future where humanity explores the cosmos. Our mission is to develop the necessary technologies to make this a reality, with the ultimate aim of establishing human life on Mars.LEAD, STARLINK CUSTOMER SUPPORT OPERATIONSStarlink, our groundbreaking satellite network, aims to provide high-speed internet access...
-
Products Representative
3 months ago
Bastrop, United States Jessica Runnels - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Bastrop, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jessica Runnels - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...