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Field Service Technician

4 months ago

Kalispell, United States Culligan 211MT Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Profit sharing


Summary/Objective
Ensure customer satisfaction and retention by servicing and installing all types and models of water conditioning systems in a responsible, effective, and efficient manner.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Service and install all water conditioning systems in accordance with state and local codes.
2. Test untreated water to determine correct equipment setting. Test treated water to determine performance of equipment. Ensure equipment is set and operating properly.
3. Respond to customer inquiries in a courteous manner. Promptly respond and resolve every customer inquiry.
4. Keep customers property secure at all times. Take precaution to avoid damage to customer property.
5. Maintain open and positive communication with other employees, departments, and dealerships.
6. Take precaution to avoid accidents and ensure the safety of everyone.
7. Maintain and operate company vehicles in a safe and proper manner. Perform daily truck inspection and advise if maintenance is needed.
8. Accurately and legibly complete all required forms and reports, both written and electronic.
9. Keep an accurate record of services performed and products delivered using a tablet.
10. Seek opportunities for additional sales leads.
11. Demonstrated ability to understand plumbing flow and connect pipes.
12. Keep skills and knowledge current to adapt to changing product lines and business environment.
  1. Perform work with Culligan Water company values in mind
    • Integrity: Do the right thing. Trust and honesty are essential in everything we do.
    • Safety: Take action to prevent accidents and injuries.
    • Teamwork: Work together to accomplish our goals.
    • Continuous Improvement: Search for and implement better ways.
13. Other duties, as assigned

Key Performance Behaviors
Successful Culligan Water employees consistently meet or exceed the following key performance behaviors: Adaptability, Learning, Continuous Improvement, Customer Focus, Decision-Making, Delivers Results, Integrity, Safety Focus, Teamwork, Technical Knowledge, and Communication.

Supervisory Responsibility
This role has no supervisory responsibilities.

Work Environment
While performing the duties of this job, the employee frequently works in customer homes/place of business. The employee is occasionally exposed to hot/cold conditions, dust/dirt, smells, and may work with hazardous chemicals.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of the job, the employee is constantly required to use hands and fingers to feel, handle objects or controls, and reach with hands and arms. The employee must frequently lift and carry up to 50 pounds and occasionally lift, move, or cart up to 220 pounds. Proper lifting techniques are required. The employee is frequently required to talk, read, write and hear. The employee is occasionally required to climb, stoop, kneel, and crouch.

Position Type and Expected Hours of Work
This is a full-time position. Days and typical hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m., 40 hours per week.

Required Education and Experience
  1. High school diploma or GED diploma, or one to three months related experience and/or training, or equivalent combination of education and experience.
Preferred Education and Experience
1. Previous customer service experience
2. Forklift training and/or experience
3. Previous plumbing experience

Additional Eligibility Qualifications
1. Valid Drivers License
2. Clean Driving Record

Work Authorization
Must be legally authorized to work in the United States of America.

Equal Employment Opportunity Statement
Culligan Water provides equal employment opportunities to all employees and applicants for employment. In addition to federal law requirements, Culligan Water complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. Culligan Water expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Culligan Waters employees to perform their job duties may result in discipline up to and including discharge.

Benefits and Perks
At Culligan Water we offer competitive compensation and an impressive benefits package. Benefits include Medical Insurance, a robust 401(k) Retirement Plan with 50% match up to 12% of annual wages, Company sponsored Pension Plan up to 5% of annual wages, Cafeteria Plan (Flexible Benefit Plan), Paid Time Off (PTO), and Paid Holidays.

Classification
Non-exempt

Reports to
Service Manager