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Client Relations Representative
4 months ago
- $18/hr pay (+$1/hr differential for Bi-lingual Spanish/English speakers)
- Performance Incentive Programs
- Full-Time Hours
- Health, Dental, and Vision insurance packages
- PTO
- 401(k) with company match
- Discounted orthodontic care for you and your family
- Ample growth & advancement opportunities
- Full-scale mentorship
- Handle inbound and outbound calls, assisting new patients in identifying their orthodontic needs, explaining treatment options, creating new patient charts, and scheduling initial consultations at any of our 60+ locations in NY, NJ, CT, and PA.
- Provide support to both new and existing patients by assisting with appointment scheduling, managing payments, addressing billing inquiries, and updating patient information with empathy and solution-based recommendations.
- Coordinate closely with our orthodontic offices to ensure the delivery of the best possible service experience for our patients.
- Maintain flexibility to work any shift during our operating hours, including Monday to Friday from 10:30AM to 7:00PM, and rotating Saturday's from 8:30AM to 5:00PM,
- Commit to a full-time schedule of 40 hours per week.
- Perform any additional duties as assigned by management to support the smooth operation of our client relations department.