Client Relations Representative

2 weeks ago

Englewood, United States Alfa Dental Support, Inc. Full time
Job DescriptionJob DescriptionClient Relations Representative

Are you passionate about helping people and delivering exceptional customer service? Join Diamond Braces as a Client Relations Representative Enjoy growth opportunities, great benefits, and a supportive team dedicated to delivering world-class orthodontic care. Ready to make client relations your business? We’d love to meet you

Why Diamond Braces?

At Diamond Braces, your career growth is our priority. We provide continuous opportunities to learn, advance, and take on new challenges. As part of our team, you’ll have a clear path to success, with the support and resources you need to reach your professional goals while making a meaningful impact on our clients’ lives.

What We Offer:
  • Competitive salary based on experience and qualifications
  • Health, Dental, and Vision insurance packages
  • Paid Time Off (PTO)
  • 401(k) with company match
  • Discounted orthodontic care for you and your family
  • Ample growth & advancement opportunities
  • Mentorship programs
Essential Functions:
  • Answer Client Inquiries: Respond to incoming phone calls and emails, providing accurate and helpful information to clients about their appointments, treatments, and other concerns.
  • Schedule Appointments: Set up and manage appointments for clients, ensuring their schedules align with office availability and their treatment needs.
  • Reach Out to Clients: Proactively contact clients who do not have scheduled appointments, ensuring they stay on track with their treatment plans and receive timely care.
  • Maintain Accurate Records: Update and manage client information in the system, ensuring all details are correct and up-to-date.
  • Provide Exceptional Customer Service: Ensure every client interaction is positive and professional, reflecting the high standards of Diamond Braces.
  • Support the Dental Team: Assist with various administrative tasks as needed to ensure the smooth operation of the practice.
  • Stay Flexible: Be ready to handle additional tasks as required, adapting to the dynamic needs of the practice.
Preferred Qualifications:
  • Excellent communication skills, both verbal and written.
  • Experience in a customer service or call center role.
  • Strong organizational skills and attention to detail.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Proficiency in using office and scheduling software.
  • Commitment to providing outstanding customer service.
Who We Are:

At Diamond Braces, we believe in improving lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service—the 'AAA Experience.' We’re committed to making every smile count, and we live by our “No Smile Left Behind” philosophy.

Additional Information:
  • This position is full-time, and local travel may be required.
  • Salary is based on experience, skills, and qualifications.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

If you’re ready to take the next step in your career and help our clients achieve the smile of their dreams, apply today

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