Client Services Manager

3 weeks ago

Bethel Park, United States Senior Helpers of Southwest Pittsburgh Full time
Job DescriptionJob Description

Objective:           The Client Services Manager will work with the Owner to manage and develop all client services for Senior Helpers within the franchise territory. This is an hourly position. This is a developmental role potentially leading to internal growth and upward mobility

Reports to:       Owner

Primary Responsibilities (including, but not limited to):
  • Confirms that clients and their families are satisfied with the Senior Helpers services, and communicates findings to the Owner 
  • Distribution and administration of the client newsletter
  • Coordinates client activities such as field trips and in-home activities, and oversees the lending library 
  • Takes service inquiry calls and follows up with leads to meet revenue goals
  • Seeks opportunities to up-sell and promote added hours through sale of gift certificates and other offerings
  • Supports the Owner in generating up to 20% internal growth each month
  • Has a regular communication process for new clients
  • Introduces caregivers to clients
  • Visits clients as directed by the Owner
  • Responsible for sending out client birthday cards
  • Must be willing to accept an occasional care shift as demand requires
  • Some week end duties may be required
  • Other duties as assigned.

This job description may be modified at any time by the franchisee. Other duties and responsibilities as may be assigned by the franchisee or OD.

Qualifications
  • Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
  • Must have excellent phone skills and follow-up skills with prospects, clients and client families
  • Proactive problem prevention and issue resolution leadership ability
  • Minimum of six months experience in a customer service role
  • Industry experience preferred
  • Bachelor’s degree and one year of related work experience strongly preferred
  • Proficiency in Microsoft Word, Excel, Internet, and Outlook required
  • Ability to learn other software programs quickly
  • Strong verbal communication skills, especially using the telephone
  • Ability to work independently and as part of a team

 

This is not a full list of role responsibilities and is subject to change 

 

 

 

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