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Client Relations Specialist

2 months ago

Bethel, United States Express Employment Professionals Full time
Job Overview

We are seeking a dedicated Client Relations Specialist to join our team. The ideal candidate will be responsible for ensuring exceptional customer service and maintaining strong relationships with our clients.

Key Responsibilities

The role includes, but is not limited to:

  • Managing customer service inquiries through various channels
  • Establishing and updating client records
  • Processing sales orders and managing invoicing
  • Collaborating with sales representatives and following up on potential leads
  • Issuing return merchandise authorizations (RMAs)
  • Generating sales reports for both internal and external teams
  • Proficiency in CRM software is essential, with experience in Prophet being advantageous
  • Supporting marketing initiatives as needed
Qualifications

We are looking for candidates who possess:

  • A minimum of 5 years of customer service experience, particularly in a business-to-business environment
  • Hands-on experience with CRM systems, preferably Prophet or similar platforms (e.g., Salesforce)
  • Familiarity with Microsoft Office Suite, SAGE, and graphic design software is a plus
  • A background in customer service within a manufacturing context is preferred
About Us

At Express Employment Professionals, we are proud to be one of the leading staffing agencies in the U.S. and Canada, with over 900 franchises nationwide. Our mission is to connect talented individuals with the right employment opportunities. We offer a comprehensive range of workforce solutions, including full-time, temporary, and part-time positions across various sectors, including professional, commercial, and administrative fields.