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Lead Guest Services Attendant
2 months ago
Continue Your Experience of a Lifetime
Vail Resorts provides a variety of opportunities for employees to grow in their passion for the outdoors while building lifelong connections with teammates and guests from around the world.
As you move from season to season, or begin a year-round career, you’ll continue to receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Our team members are the core of our mission. Providing the Experience of a Lifetime for our guests starts with you.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Employee Benefits
• Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
To Learn More, please review the Benefits Eligibility Summary
Job Summary:
The Lead Guest Services Attendant will support the call center agents in delivering the highest level of guest service to the resort guests. This position will also answer guest questions about resort activities, transfer calls, and take guest messages. When necessary the Lead Guest Services Attendant will handle escalated calls and guest issues, promptly and with the utmost professionalism.
Job Specifications:
Expected Pay Range: $22.00 - $23.04 / hour
Shift & Schedule Availability: Full Time
Skill Level: Lead
Job Responsibilities:
Responsible for ongoing training and development of new and existing staff
Supervise shifts- handling escalations, room moves, team needs, and tasks assigned by the manager
Receive housekeeping requests from guests, owners, and employees and dispatch them to the appropriate housekeeping department.
Receive maintenance requests from guests, owners, and employees and dispatch out to the appropriate Property Management office, and log all calls.
Dispatch Emergency Services per established procedures, log all dispatches and contact additional agencies/resources as needed.
Explain guest pay folios over the telephone and e-mail receipts.
Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
Assist Owners and Guests with luggage, room-moves, wheelchairs, cribs and rollaway beds.
Other duties as assigned
Job Requirements:
High school diploma or equivalent - required
Previous experience in guest service – required
Ability to work outside, on your feet, in all weather conditions for long periods of time
Microsoft office proficiency - required
Flexible schedule including weekends and holidays- required
Read, write, speak, and comprehend English - required
College degree - preferred
Previous experience in Lodging/Hospitality/Call Center - preferred
Previous supervisory experience - preferred
The expected pay range is $22.00 $23.04. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 503049
Reference Date: 07/18/2024
Job Code Function: Guest Services