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Team Lead Adventure Center
3 months ago
Create Your Experience of a Lifetime
Come work and play in the mountains Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The lead role at Hawks Nest Cabin, a new teen center in Beaver Creek, will be to organize teen programming and oversee the facility and daily operations when the supervisor is absent. Be able to create signature nonalcoholic drinks and other games/programs for 10-18-year-olds. Be responsible for the collection of signed waivers, admission fees, and bar and merchandise sales. May assist with other activity programming within the scope of the Beaver Creek Resort Company.
Job Specifications:
Outlet: Hawks Nest Cabin
Expected Pay Range: $23.00 - $25.00 / hour
Shift & Schedule Availability: Full-Time, Year-Round (10-Month)
Skill Level: Advanced
Job Responsibilities:
- Be a Leader: Supervise the activities team in adherence to service standards, maintain a safe work area and activity, efficiently perform daily operating procedures and equipment inspections, manage staffing levels, adapt to changing business needs, provide timely breaks, keep the team’s energy high, and providing rewards and recognition for our high performing staff.
- Be a Trainer and Coach: Train employees to provide a high level of proactive guest service in all guest interactions. Constantly evaluate employee performance and provide timely, effective coaching. Maintain accurate training records. Conduct performance evaluations at the middle and end of the season.
- Have Fun: Supervise your team in providing experiences of a lifetime to our guests and fellow staff members. Reward and recognize your staff and proactively work to keep the team's energy high all season.
- Be Safe: Oversee and assist in building, performing maintenance, and repairs for designated activities as needed. Work with the maintenance team to ensure a high level of safety and efficient operation of activities. Supervise the daily opening and closing procedures of activities. Ensure accurate and timely completion of inspection logs.
- Serve Others: Make personal and long-lasting connections with your fellow employees and with your guests while sharing your love of outdoor adventure. Engage with our guests and receive guest feedback and special requests. Provide on-the-spot resolutions and elevate guests’ experiences through our Epic Service Solutions Program.
- Do Right: Act with integrity – always do the right thing, knowing it will lead to the right outcome. Proactively communicate with Activities Managers to drive improvements in the department. Set clear expectations with your leads and staff, and coach them respectfully to ensure their success.
- Drive Value: Be a positive advocate for Breckenridge and the high-quality experience and service we provide to our guests. Adapt staffing levels to changing business levels. Provide timely breaks and monitor staff rotations. Adhere to an operations plan that supports the budget and controls costs while ensuring a quality guest experience.
- Do Good: Help keep our mountain clean and looking good. Help our guests enjoy what the great outdoors has to offer, and they may become life-long advocates for our mountains.
- Stay Flexible: Ours is a dynamic work environment. You’ll have a variety of tasks to do every day, and every day will be a new adventure. Be willing to perform all other tasks as assigned, and be flexible if changes are made to improve the operation.
Required Requirements:
- Previous leadership experience.
- Previous guest service experience in an outdoor environment.
- Previous operations or mountain activities experience.
- Basic construction knowledge and ability to use hand tools.
- Ability to converse clearly and comfortably with a variety of guests and staff. Familiarity with Breckenridge and Breckenridge Mountain is preferred.
- Experience working on and leading a team in a dynamic work environment.
- Ability and willingness to perform physical labor. Must be able to stand for extended periods of time and be able to lift at least 55 lbs.
- Basic computer skills and strong organizational skills.
- Must be at least 18 years old. High School diploma or equivalent.
- Must have a Valid Driver’s License & Satisfactory Driving Record (in accordance with VR Drivers Policy)
The expected pay range is $23.00 - $25.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 503919
Reference Date: 07/30/2024
Job Code Function: Activities
