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Customer Success Manager

4 months ago

Chula Vista, United States ASI, inc Full time
Job DescriptionJob Description

As a Customer Success Manager, you help create the energy and excitement surrounding our clients’ products by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality customer service that is unmatched by our competitors. It starts with you discovering customers’ needs. And with the support of your team members, you match those needs with the right products. Every interaction is an opportunity to create a loyal and happy customer.

Responsibilities of the Customer Success Manager Representative:

  • Aid customers by applying critical thinking to troubleshoot routine problems
  • Enter customer data and update pre-existing customer accounts
  • Drive sales by suggesting compatible products, services, and add-ons
  • Provide knowledgeable responses to consumer inquiries
  • Become well versed in compliance guidelines
  • Open to a flexible work schedule
  • Should have 1+ years of retail, customer service or hospitality experience preferred, but not required
  • Candidates must be over eighteen years of age and eligible to work in the United States
Customer Success Manager Key Qualifications:
  • Tech-savvy, proficient in Windows and macOS
  • Dedicated to providing an excellent customer experience
  • Strong communication and interpersonal skills
  • Organized and detail-oriented
 

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