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Operations Manager: Retail Sales and Customer Experience
2 months ago
As an Operations Manager at World Market Inc, you will play a critical role in driving sales growth and delivering exceptional customer experiences in our retail stores. This is an exciting opportunity to join a dynamic team and contribute to the success of a leading specialty retailer.
Key Responsibilities- Customer Experience: Model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
- Business Analysis: Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
- Culture and Values: Consistently exemplify, maintain, and foster the culture and values of World Market Inc.
- Team Management: Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
- Safety and Compliance: Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
- Operations: Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
- Timekeeping and Scheduling: Assist the Store Manager with all timekeeping responsibilities, including effective scheduling, timekeeping functions, and attendance management.
- Recruiting and Hiring: Assist Store Manager with recruiting and hiring responsibilities; prioritize timely scheduling of interviews, onboarding/orientation, and training.
- Loss Prevention: Support and maintain Loss Prevention routines to support profitability initiatives.
- Supply Chain Management: Complete Direct Store Orders and validate proper receiving. Manage all supply/fixture ordering and any facilities and maintenance issues.
- Administrative Tasks: Responsible for validating, reconciling, and filing all monthly paperwork.
- Leadership Skills: Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem-solving, and sound decision-making skills that align with strategic initiatives.
- Experience: Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
- Availability: Ability to work a flexible schedule, including nights and weekends, depending upon the needs of the business.
- Physical Demands: Minimum Age 21 years. Ability to lift up to 40 lbs.
- Flexible Scheduling: Flexible scheduling to support your work-life balance.
- Associate Benefits: Associate discount to World Market, a fun and supportive work environment, a culture of inclusion that empowers you to be your best authentic self, and eligibility for medical and dental insurance, vision coverage, 401(k) savings plan, commuter benefits, and employee assistance.