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Customer Service Representative

2 months ago


Chula Vista, California, United States AMPM Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AM/PM. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and contributing to the overall success of our stores.

Key Responsibilities
  • Customer Service: Greet customers, respond to their inquiries, and resolve any issues in a professional and courteous manner.
  • Point of Sale Operations: Operate a cash register, process transactions, and handle customer payments accurately and efficiently.
  • Inventory Management: Restock shelves, maintain inventory levels, and ensure that products are properly displayed and priced.
  • Store Maintenance: Maintain a clean and organized store environment, including the public restrooms, windows, and floors.
  • Team Collaboration: Work collaboratively with other team members to achieve sales goals, resolve customer complaints, and maintain a positive store atmosphere.
Requirements
  • Customer Service Experience: 2 years of experience in customer-facing roles, preferably in retail or food service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.
  • Mathematical Skills: Basic math skills, including the ability to handle cash, make change, and balance a cash register.
  • Physical Demands: Ability to stand for long periods, lift up to 50 pounds, and move quickly in a fast-paced retail environment.
What We Offer
  • Competitive Pay: Competitive hourly rate and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Training and Development: Ongoing training and development opportunities to help you grow and succeed in your career.
Work Environment

Our stores are fast-paced and dynamic environments, with a focus on providing exceptional customer service and ensuring a positive shopping experience for our customers. As a Customer Service Representative, you will be working in a team environment, with opportunities to collaborate with colleagues and contribute to the success of our stores.