Desktop Support Specialist

2 months ago


Grand Rapids, United States Robert Half Full time

Key Responsibilities:

  • Support help desk requests from end users via both telephone and e-mail
  • Build rapport and elicit problem details from service desk customers.
  • Escalate tickets
  • Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Access software updates, drivers, knowledge base articles, and frequently asked questions resources to aid in problem resolution.


Requirements:

  • Windows, Microsoft Office suite applications
  • Network printer and photocopier support
  • Excellent interpersonal skills



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