Desktop Support Specialist
2 months ago
Key Responsibilities:
- Support help desk requests from end users via both telephone and e-mail
- Build rapport and elicit problem details from service desk customers.
- Escalate tickets
- Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Access software updates, drivers, knowledge base articles, and frequently asked questions resources to aid in problem resolution.
Requirements:
- Windows, Microsoft Office suite applications
- Network printer and photocopier support
- Excellent interpersonal skills
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