Assistant Cafe Leader

1 month ago

Los Angeles, United States G&B Coffee LLC Full time
Job DescriptionJob Description

Job Title: Assistant Cafe Leader

Reports to: General Manager

Classification: Full-time, hourly

Wage: $21-23/hour + tips + 5% bonus potential

What's the job?

Assistant Cafe Leaders (ACLs) are managers in training. They operate as the go-to person when the General Manager is not available and anticipate the needs of their team and cafe. The ACL collaborates with their manager to improve the cafe’s P&L statement through day-to-day operational support. They are cross-trained in the front and back of the house, while able to maintain quality standards across every position. ACLs facilitate their team’s training progress and ensure a commitment to G&B and GGET values and standards. 

ACLs are accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff.   

Key Responsibilities

Execute onboarding and development for the cafe team

  • Support GM with interviewing and onboarding of new hires

  • Host palette development activities

  • Disseminate new coffee updates to the team

  • Validate level-progress 

Act with owner-eyes in the cafe to solve problems before they occur

  • Surface problems to the manager with a solutions mindset

  • Suggest improvements or ways to refine processes, creating tools when necessary

  • Review the P&L with the GM and take action for improvement

  • Troubleshoot and perform preventative maintenance in the cafe

Instill accountability in team members

  • Perform regular QC for both food and beverages

  • Deliver and pull feedback regularly with your team

  • Coach Shift Lead and team members in time management, task completion, and intentional operation

  • Send people home when appropriate

Ensure the cafe is properly stocked

    • Support GM in end of period duties

    • Place coffee order effectively

    • Place Vesta order effectively

    • Place paper goods order effectively

    • Place pastry order effectively
       

Other Job Duties

  • Be kind, engaging, and knowledgeable about our offerings and about coffee generally

  • Be positive and honest

  • Display excellent hospitality to all customers and coworkers

  • Hustle, serve guests with magical speed

  • Display confidence and seek to constantly improve your skills in all aspects of daily coffeebar operations, including but not limited to:

    • Customer service

    • Coffee brewing and espresso extraction

    • Drink finishing

    • Serving food

    • Dishwashing and general cleaning

  • Handle cash and card transactions, ensuring accurate keeping of your till

  • Hold keys for the shop, open/close the store

  • Demonstrate proficiency in all roles of the shop, front and back of house

  • Replenish inventory or make proper substitutions for pars

  • Proactively pass on CS knowledge to new staff

  • Coach and empower team members to take ownership of each customer’s experience

  • De-escalate high-intensity customer interactions

  • Check your Slack communications at the start and end of every shift and interface as necessary with other teams/locations

  • Act on behalf of the GM when no other leadership is present
     

Required Skills, Knowledge, and Abilities

  • Understand and implement our mission, vision and values

  • Apply “owner eyes” to all aspects of the shop

  • Demonstrate mastery of formal staff training, feedback, and shop processes

  • Demonstrate a keen eye for detail and the bar skills necessary to lead coffee service

  • Demonstrate the ability to improve the work -- and the experience -- of the employees around you

  • Manage up, bringing not only problems but also potential solutions, to your manager

  • Share our absolute passion for coffee, food, and hospitality

  • Open and/or close the coffeebar, and posses overall schedule flexibility

  • Excellent time management and delegation skills

  • Function well in a fast-paced and, at times, stressful environment
     

Experiential Qualifications

  • Previous success working on a G&B/GGET team of highly-comparable experience from an outside company

  • Experience working with diverse teams
     

Physical Requirements, with or without a reasonable accommodation

  • Ability to move about the cafe space frequently throughout shift

  • Ability to operate job related tools, such as espresso machines and coffee brewers

  • Ability to communicate effectively with coworkers and customers

  • Ability to frequently move prep items in bins weighing up to 40lbs

  • Exposure to kitchen environment with hot surfaces
     

Some Reasons You Might Like Working Here

  • We offer competitive salaries and (for this position) structured incentive compensation

  • We offer company-sponsored medical benefits through Kaiser Permanente for both yourself and your dependants

  • Additional vision and dental benefits

  • We offer a 401k plan with company matching funds

  • Free drinks, one free bag of coffee per week, and discounts on all food and merch

  • We are a growing company rooted in the LA area

  • We have a proven track record of promoting from within

  • We are a team full of passionate people who love what we do 

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