![CHINESE AMERICAN SERVICE LEAGUE, INC](https://media.trabajo.org/img/noimg.jpg)
Senior Services Operations Coordinator
1 month ago
Are you passionate about improving the lives of seniors and looking to make a significant impact in a dynamic community organization? Join us as a Senior Services Operations Coordinator at the Chinese American Service League and help us enhance the quality of life for our senior community
Your Mission:
As the Senior Services Operations Coordinator, you will play a crucial role in increasing efficiency and productivity within the Senior Services team. Reporting directly to the Director of Senior Services, you will be responsible for implementing strategies, assisting with recruitment, ensuring quality assurance, and providing coverage when needed. Your contributions will directly impact the success of our In-Home Services Program and Adult Day Services.
About CASL:
The Chinese American Service League is a dynamic and forward-thinking organization dedicated to empowering and serving the Chinese American population and the broader communities. Established with a rich history spanning several decades, CASL has consistently evolved to address the evolving needs of its constituents while fostering cultural pride, integration, and community development.
For over 45 years, CASL's comprehensive programs have connected families and individuals with the vital support they need: providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow's workforce, putting immigrants on the pathway to citizenship, securing our community's housing and financial well-being, navigating healthcare systems and wellness resources, and providing equal access to justice. Since our founding, CASL has been rooted in the principles of equity and justice. That legacy continues to shape our efforts today as we strive to champion diversity, equity, inclusion, and accessibility at all levels of the organization.
To hear about:
- CASL's history, watch here
- CASL's future, watch here
Your Impact:
As a Senior Services Operations Coordinator, you will:
Key Responsibilities:
Recruitment, Onboarding, and Training:
- Develop outreach strategies and promote In-Home Services via mass media and community events in target and emerging areas.
- Collaborate with CASL departments and external organizations to coordinate resources and services.
- Attend job-related training sessions provided by CASL, IDOA, or other entities.
Program Administration Assistance:
- Assist with generating program reports and dashboards on key indicators of program outcome, efficiency, and effectiveness using Salesforce.
- Enter client efforts and case notes into the Salesforce database as needed.
- Provide coverage when programs are understaffed.
- Facilitate a team approach to serving seniors comprehensively.
- Maintain service quality by:
- Coordinating monthly In-Service/Pre-service training schedules and recruitment of Home Care Aides.
- Handling client and staff complaints and resolving issues.
- Networking with Case Coordination Units (CCUs), Managed Care Organizations (MCOs), and other In-Home Service providers for information exchange and program development.
- Monitoring Salesforce and Electronic Visit Verification (EVV) System for data entry requirements.
Support for Director of Senior Services:
- Assist in planning, implementing, and evaluating programming according to agency policies and funding source requirements.
- Prepare bi-monthly reports for the Management team on program activities, challenges, and successes.
- Assist with regular program evaluation efforts to ensure high-quality services.
- Update standard operating procedures to ensure compliance with the Illinois Department on Aging (IDOA), Illinois Department of Public Health (IDPH), and Managed Care Organizations (MCOs).
- Prepare files and documentation for internal and external audits.
- Assist with developing and monitoring the program budget and expenses.
- Work with the Billing Specialist and program staff to correct billing issues and review payments promptly.
Other Duties:
- Respond to agency needs by performing assigned tasks beyond the standard job description. Tasks of a non-temporary nature will be added to the designated job responsibilities list as needed.
Must Haves
To thrive in this role, you should have:
Education & Experience:
- Bachelor’s degree in Social Work, Psychology, or a related health or human services field.
- At least three years of supervisory experience.
Skills & Knowledge:
- Proficiency in both English and Chinese (Cantonese, Mandarin, or Taishanese).
- Understanding of seniors' physical and psychological changes.
- Demonstrated supervisory skills
- Proficiency in using various computer software programs.
- Self-directed, self-motivated, and positive ‘can-do’ attitude.
- Exceptional organizational skills, attention to detail, and project management proficiency.
- Ability to adapt and work in a dynamic, changing environment.
- Client-focused and customer service-driven.
- Ability to maintain confidentiality as per CASL policies and State of Illinois regulations.
Nice to Haves:
- A basic understanding of Salesforce is a plus.
Why Choose CASL:
Inclusivity: Join an organization that values mutual respect and acceptance, fostering a culture of inclusivity.
Empowerment: Support staff empowerment through skill development and growth opportunities.
Collaboration: Be part of a workplace that thrives on collaboration and teamwork.
Transformation: Envision and realize transformative changes in people, processes, and policies.
Resiliency: Work with a dynamic workforce and model resiliency to achieve collective strengths.
Benefits:
Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee, you'll enjoy a range of options tailored to your needs: Medical, Dental, and Vision Coverage; Flexible Spending Account (FSA) & Health Savings Account (HSA); Life Insurance, AD&D Insurance, Disability Insurance; Voluntary Worksite Benefits, Pet Insurance; Employee Assistance Program (EAP).
Additionally, our holiday schedule includes New Year’s Day, MLK Day, Chinese New Year, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous People’s Day, Thanksgiving, the Day After Thanksgiving, Christmas Day.
Join Us and Make a Difference:
Join us at CASL, where together, we create a brighter future for our community.
Thank you for your interest in joining our team Each resume is reviewed personally by our dedicated team members, not AI. This thorough and thoughtful evaluation process may take a bit of time, so we kindly ask for your patience. Rest assured, we will get back to you as soon as we have an update on your application status. We appreciate your understanding and look forward to reviewing your application.
At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter.
CASL is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Requirements:-
Service Coordinator Elderly Housing Development
1 month ago
Chicago, United States Elderly Housing Development & Operations Corporation Full timeJob Summary The Service Coordinator is responsible for basic case management and day to day coordination of supportive services activities performed on behalf of the residents of the property, with emphasis being placed on those who are frail and at risk. These services will include but not limited to arranging for personal assistance, homemaking,...
-
Chicago, Illinois, United States Madison Management Full timeJoin Our Team as an Operations CoordinatorMadison Management is on the lookout for a committed and proactive Operations Coordinator to enhance our team at a distinguished Senior Housing Property Management Company. We seek a detail-oriented individual with strong leadership skills and a positive outlook. Become an integral part of our exceptional...
-
Senior Customer Service Coordinator
1 week ago
Chicago, Illinois, United States WestRock Full timePosition Overview:As a Senior Coordinator in Customer Service at WestRock, you will play a pivotal role in ensuring customer satisfaction and operational excellence. Your expertise will contribute to our mission of delivering outstanding service to our clients.Key Responsibilities:1. **Customer Interaction:** Manage and enhance customer relationships by...
-
Senior Customer Service Coordinator
1 week ago
Chicago, Illinois, United States WestRock Full timePosition Overview:As a Senior Customer Service Coordinator at WestRock, you will play a pivotal role in enhancing customer satisfaction and ensuring seamless operations. Your expertise will contribute to the overall efficiency of our customer service department.Key Responsibilities:1. **Customer Interaction:** Engage with clients to address inquiries and...
-
Senior Analyst, Data, Performance, and Operations
3 months ago
Chicago, United States Senior Analyst, Data, Performance, and Operations Full timeSeeking to hire a Senior Analyst, Data, Performance, and Operations for a direct hire opportunity in Chicago for one of the nation's largest independent foundations. Organizations supported by the Foundation work in about fifty countries. Will support our client’s Investment Department’s data management infrastructure. Will provide support for the...
-
Food Service Operations Supervisor
1 week ago
Chicago, Illinois, United States Senior Lifestyle Full timeCompany Overview At Senior Lifestyle, we are dedicated to enhancing the lives of those we serve with our core values of HEART: Hospitality, Excellence, Appreciation, Respect & Teamwork. We are currently seeking a passionate individual to join our team as a Food Service Operations Supervisor. In this pivotal role, you will ensure a superior dining experience...
-
Food Service Operations Supervisor
1 week ago
Chicago, Illinois, United States Senior Lifestyle Full timePosition OverviewThe Food Service Operations Supervisor is responsible for overseeing the daily functions of dining facilities, including dining rooms, room service, and convenience stores. This role is crucial in ensuring that all services are executed efficiently and meet the highest standards of quality.Key ResponsibilitiesSupervision: Manage the daily...
-
Senior Client Services Coordinator
4 days ago
Chicago, Illinois, United States First Recruiting LLC Full timePosition Overview: As a Senior Client Services Coordinator at First Recruiting LLC, you will engage in a collaborative environment alongside Relationship Managers, Client Service Managers, custodians, and the operations team to ensure a cohesive and integrated client experience.Key Responsibilities:Team Leadership:Lead a small team of client service managers...
-
Rockit Ranch Productions- Marketing Coordinator
4 weeks ago
Chicago, Illinois, United States RRP - Marketing Coordinator Full timeJob Title: Marketing CoordinatorLocation: Chicago, IL (Hybrid)Reports To: Director of MarketingGeneral Overview: The Marketing Coordinator will play a crucial role in executing all marketing-related functions for Sunda and Blueprint Underground Cocktail Club. Reporting to the Director of Marketing, this role will encompass a wide range of responsibilities,...
-
Senior Customer Service Coordinator
1 week ago
Chicago, Illinois, United States WestRock Full timePosition Overview:As a Senior Customer Service Coordinator at WestRock, you will play a pivotal role in ensuring exceptional service delivery to our clients. Your responsibilities will include:Key Responsibilities:1. **Client Interaction:** Engage with customers to address inquiries and resolve issues efficiently.2. **Coordination:** Collaborate with various...
-
Senior Project Coordinator
1 week ago
Chicago, Illinois, United States Discover Financial Services Full timeJoin Our Team as a Senior Project CoordinatorAt Discover Financial Services, we are dedicated to creating a brighter future for our customers and employees alike. Our mission is to empower individuals through meaningful work from the very first day.We foster a collaborative environment grounded in three core principles: We Play to Win, We Get Better Every...
-
Rockit Ranch Productions- Marketing Coordinator
4 weeks ago
Chicago, United States RRP - Marketing Coordinator Full timeJob Title: Marketing Coordinator Location: Chicago, IL (Hybrid) Reports To: Director of Marketing General Overview: The Marketing Coordinator will play a crucial role in executing all marketing-related functions for Sunda and Blueprint Underground Cocktail Club. Reporting to the Director of Marketing, this role will encompass a wide range of...
-
Real Estate Operations Coordinator
3 days ago
Chicago, Illinois, United States Senior Suites of Austin Full timeSenior Suites of Austin Property Supervisor Job OpportunityCompany OverviewWe are seeking passionate professionals to enhance the lives of our residents with a strong emphasis on hospitality, excellence, appreciation, respect, and teamwork. As a Property Supervisor, you will oversee the day-to-day operations of the property, ensuring top-notch service and...
-
Nurse Care Coordinator
14 hours ago
Chicago, Illinois, United States Chicago Methodist Senior Services Full timeJob SummaryChicago Methodist Senior Services is seeking a skilled and compassionate Registered Nurse to join our team as a Nurse Care Coordinator. In this role, you will be responsible for providing high-quality nursing care to our residents, while also coordinating their care plans and ensuring their overall well-being.Key ResponsibilitiesAssessment and...
-
Senior Operations Strategy Leader
1 week ago
Chicago, Illinois, United States Discover Financial Services, Inc. Full timeSenior Operations Strategy Leader - Statement ProductionAt Discover Financial Services, you will engage in impactful work from the outset.Our team-oriented culture is founded on three essential principles: We Strive for Excellence, We Continuously Improve, and We Achieve Success Together. We genuinely mean it — we want you to develop and contribute to one...
-
Airport Operations Coordinator
15 hours ago
Chicago, Illinois, United States Worldwide Flight Services Full timeAbout Worldwide Flight ServicesWorldwide Flight Services is a leading provider of airport ground handling services, operating in 164 airport locations across 18 countries and 5 continents. We are committed to delivering exceptional service to our customers, while maintaining the highest standards of safety and security.Job SummaryThe Supervisor Ramp Services...
-
Senior Operations Strategy Leader
1 week ago
Chicago, Illinois, United States Discover Financial Services, Inc. Full timeSenior Operations Strategy Leader - Statement ProductionAt Discover Financial Services, Inc., we prioritize meaningful contributions from the very start. Our inclusive culture is founded on three essential principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We genuinely want you to develop and make a significant impact at one of the...
-
Senior Operations Strategy Leader
1 week ago
Chicago, Illinois, United States Discover Financial Services, Inc. Full timeSenior Operations Strategy Leader - Discover Financial Services, Inc.At Discover, we believe in making a meaningful impact from the very start of your journey with us. Our culture thrives on three fundamental principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We are committed to fostering your growth and enabling you to make a...
-
Senior Host Coordinator
3 days ago
Chicago, Illinois, United States R.J. Grunts Full timeJob OverviewWe are seeking dedicated individuals for the position of SENIOR HOST COORDINATOR.Benefits of Joining Our Team:Exclusive Dining DiscountsEmployee Wellness Program - Prioritizing Mental Health & Well-beingPaid Time Off for Eligible StaffComprehensive Medical CoverageVision and Dental PlansLife and Accident InsuranceBenefits for Domestic...
-
Senior Executive Coordinator
1 week ago
Chicago, Illinois, United States Insight Global Full timeInsight Global is seeking a detail-oriented Senior Executive Coordinator to support their client in a dynamic corporate setting. This position will assist the Vice President of Auto Insurance along with other senior leadership members, ensuring their daily operations run smoothly. The ideal candidate will be a highly organized and proactive individual,...