Senior Services Operations Coordinator

Are you passionate about improving the lives of seniors and looking to make a significant impact in a dynamic community organization? Join us as a Senior Services Operations Coordinator at the Chinese American Service League and help us enhance the quality of life for our senior community

Your Mission:

As the Senior Services Operations Coordinator, you will play a crucial role in increasing efficiency and productivity within the Senior Services team. Reporting directly to the Director of Senior Services, you will be responsible for implementing strategies, assisting with recruitment, ensuring quality assurance, and providing coverage when needed. Your contributions will directly impact the success of our In-Home Services Program and Adult Day Services.

About CASL:

The Chinese American Service League is a dynamic and forward-thinking organization dedicated to empowering and serving the Chinese American population and the broader communities. Established with a rich history spanning several decades, CASL has consistently evolved to address the evolving needs of its constituents while fostering cultural pride, integration, and community development.

For over 45 years, CASL's comprehensive programs have connected families and individuals with the vital support they need: providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow's workforce, putting immigrants on the pathway to citizenship, securing our community's housing and financial well-being, navigating healthcare systems and wellness resources, and providing equal access to justice. Since our founding, CASL has been rooted in the principles of equity and justice. That legacy continues to shape our efforts today as we strive to champion diversity, equity, inclusion, and accessibility at all levels of the organization.

To hear about:

• CASL's history, watch here
• CASL's future, watch here

Your Impact:

As a Senior Services Operations Coordinator, you will:

Key Responsibilities:

Recruitment, Onboarding, and Training:

• Develop outreach strategies and promote In-Home Services via mass media and community events in target and emerging areas.
• Collaborate with CASL departments and external organizations to coordinate resources and services.
• Attend job-related training sessions provided by CASL, IDOA, or other entities.

Program Administration Assistance:

• Assist with generating program reports and dashboards on key indicators of program outcome, efficiency, and effectiveness using Salesforce.
• Enter client efforts and case notes into the Salesforce database as needed.
• Provide coverage when programs are understaffed.
• Facilitate a team approach to serving seniors comprehensively.
• Maintain service quality by:
  • Coordinating monthly In-Service/Pre-service training schedules and recruitment of Home Care Aides.
  • Handling client and staff complaints and resolving issues.
  • Networking with Case Coordination Units (CCUs), Managed Care Organizations (MCOs), and other In-Home Service providers for information exchange and program development.
  • Monitoring Salesforce and Electronic Visit Verification (EVV) System for data entry requirements.

Support for Director of Senior Services:

• Assist in planning, implementing, and evaluating programming according to agency policies and funding source requirements.
  • Prepare bi-monthly reports for the Management team on program activities, challenges, and successes.
  • Assist with regular program evaluation efforts to ensure high-quality services.
  • Update standard operating procedures to ensure compliance with the Illinois Department on Aging (IDOA), Illinois Department of Public Health (IDPH), and Managed Care Organizations (MCOs).
  • Prepare files and documentation for internal and external audits.
  • Assist with developing and monitoring the program budget and expenses.
  • Work with the Billing Specialist and program staff to correct billing issues and review payments promptly.

Other Duties:

• Respond to agency needs by performing assigned tasks beyond the standard job description. Tasks of a non-temporary nature will be added to the designated job responsibilities list as needed.

Must Haves

To thrive in this role, you should have:

Education & Experience:

• Bachelor’s degree in Social Work, Psychology, or a related health or human services field.
• At least three years of supervisory experience.

Skills & Knowledge:

• Proficiency in both English and Chinese (Cantonese, Mandarin, or Taishanese).
• Understanding of seniors' physical and psychological changes.
• Demonstrated supervisory skills
• Proficiency in using various computer software programs.
• Self-directed, self-motivated, and positive ‘can-do’ attitude.
• Exceptional organizational skills, attention to detail, and project management proficiency.
• Ability to adapt and work in a dynamic, changing environment.
• Client-focused and customer service-driven.
• Ability to maintain confidentiality as per CASL policies and State of Illinois regulations.

Nice to Haves:

• A basic understanding of Salesforce is a plus.

Why Choose CASL:

Inclusivity: Join an organization that values mutual respect and acceptance, fostering a culture of inclusivity.

Empowerment: Support staff empowerment through skill development and growth opportunities.

Collaboration: Be part of a workplace that thrives on collaboration and teamwork.

Transformation: Envision and realize transformative changes in people, processes, and policies.

Resiliency: Work with a dynamic workforce and model resiliency to achieve collective strengths.

Benefits:

Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee, you'll enjoy a range of options tailored to your needs: Medical, Dental, and Vision Coverage; Flexible Spending Account (FSA) & Health Savings Account (HSA); Life Insurance, AD&D Insurance, Disability Insurance; Voluntary Worksite Benefits, Pet Insurance; Employee Assistance Program (EAP).

Additionally, our holiday schedule includes New Year’s Day, MLK Day, Chinese New Year, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous People’s Day, Thanksgiving, the Day After Thanksgiving, Christmas Day.

Join Us and Make a Difference:

Join us at CASL, where together, we create a brighter future for our community.

Thank you for your interest in joining our team Each resume is reviewed personally by our dedicated team members, not AI. This thorough and thoughtful evaluation process may take a bit of time, so we kindly ask for your patience. Rest assured, we will get back to you as soon as we have an update on your application status. We appreciate your understanding and look forward to reviewing your application.

At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter.

CASL is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.