Help Desk Technician IV

4 weeks ago

Scott Air Force Base, United States Mission Multiplier Full time
Job DescriptionJob Description

Posting Summary:

Mission Multiplier is currently seeking a Help Desk Technician IV to support our AF LOGNET contract. Candidates must have a current Secret security clearance or be able to obtain one. This position serves as Air Mobility Command (AMC) A5/8 Client Support Administrator (CSA) for NIPR/SIPR.

Job Responsibilities:

  • Laptop/desktop setup and support both unclassified and classified environment.
  • Responsible for Tier 1 Help Desk coverage as first line technician servicing customers which comprise of military, civilian, and contractor within Headquarters Air Mobility Command A5/8 Directorate.
  • Creates remedy trouble tickets gathered from customer calls, walk-ins, and via self-service ticket system (A5 Service Request) in support of internal and external customers with hardware, software, network and system application request, and telecommunication system issues.
  • Route calls to assign Help Desk Specialist to support and respond to customer computer issues.
  • Maintains and updates records and tracking databases of mobile devices. Conducts in/out processing for in-bound and out-bound users.
  • Laptop/desktop setup and support both unclassified and classified environment.
  • Assist users with VPN access and other AF approved software and application services.
  • Documents configurations and procedures.
  • Assist with inventory and asset management for all IT equipment.
  • Able to work independently and in a team environment.

Qualifications:

  • High school diploma OR Associate's degree and 1-5 years related experience.
  • Information Assurance Technical (IAT) Level II Certification (CompTIA Security + CE) or equivalent IAW DoD 8570 requirements.
  • Operating Systems (OS) Certification (Windows 11 OS, etc.)
  • Current active, or ability to obtain and maintain, U.S. Secret security clearance.
  • Experience with creating and managing desktop/laptop images.
  • Knowledge of general hardware and software maintenance and configuration, trouble ticket database configuration, general clerical procedures, and experience in office management is desirable.

Additional Details:

  • None

ABOUT MISSION MULTIPLIER

Mission Multiplier is a HUBZone certified small business headquartered in Huntsville, Alabama. We multiply the impact that clients can make against their mission objectives by providing cybersecurity subject matter expertise and thought leadership. Our goal is to multiply the successes that our clients achieve against their respective missions, while simultaneously enabling the missions of our employees - with the end result of securing and enriching the communities we serve - through the delivery of innovative cybersecurity solutions.

EEO STATEMENT

Mission Multiplier is community-focused first and commits to being an EEO employer. Because of this we do not and will never discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age (40 or older), disability, genetic information, or any other protected class characteristic protected by federal, state, or local law. If you require an accommodation, please email our Human Resources department at hr@missionmultiplier.com.

BENEFITS

Mission Multiplier offers a wide range of benefits, including:

  • Group Life Insurance
  • Voluntary Life/AD&D Insurance
  • Medical Insurance
  • Secondary/GAP Insurance
  • Dental Coverage
  • Vision Coverage
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Accident Insurance
  • Critical Illness Insurance
  • 401k (w/ employer match) after six (6) months of continuous service

Mission Multiplier is committed to doing our due diligence in the job application process. Job applicants should be aware that background checks might be performed in order to receive subsequent employment with the company.



Job Posted by ApplicantPro

  • Help Desk Coordinator

    4 weeks ago

    Scott Air Force Base, United States JBW Federal Full time

    Job DescriptionJob DescriptionJBW Federal is a subsidiary company of the Kanaka Foundation - An NHO who's mission is to support Native Hawaiians. You will receive a comprehensive benefits package that includes:Health insuranceDental insuranceVision insurancePet insuranceAnnual membership to Costco or Sam's401K...and much, much more!Job Description:...

  • Help Desk Coordinator

    4 weeks ago

    Scott Air Force Base, United States JBW Federal Full time

    Job DescriptionJob DescriptionJBW Federal is a subsidiary company of the Kanaka Foundation - An NHO who's mission is to support Native Hawaiians. You will receive a comprehensive benefits package that includes:Health insuranceDental insuranceVision insurancePet insuranceAnnual membership to Costco or Sam's401K...and much, much more!Job Description:...

  • Help Desk Technician II

    2 days ago

    McChord Air Force Base, United States General Dynamics Information Technology Full time

    Req ID: RQ179469 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Help Desk Skills: Help Desk Support,IT Tech Support,Microsoft Windows,Troubleshooting Certifications: CompTIA - Security+ - CompTIA Experience: 1 + years of related experience US Citizenship Required: Yes Job...

  • Help Desk Technician

    2 months ago

    Scott Air Force Base, United States cFocus Software Incorporated Full time

    cFocus Software seeks a Help Desk Technician to join our program supporting USTRANSCOM at Scott Air Force base with remote capabilities. This position requires an active Secret clearance and must meet 8570 requirements.  Qualifications:  Bachelor’s Degree or equivalent experience in a computer, engineering, or science field.  Active Secret Clearance ...

  • Help Desk Technician

    4 weeks ago

    Scott Air Force Base, United States cFocus Software Incorporated Full time

    cFocus Software seeks a Help Desk Technician to join our program supporting USTRANSCOM at Scott Air Force base with remote capabilities. This position requires an active Secret clearance and must meet 8570 requirements.  Qualifications:  Bachelor’s Degree or equivalent experience in a computer, engineering, or science field.  Active Secret Clearance ...

  • Help Desk Service Specialist

    3 weeks ago

    Scott Air Force Base, United States NCN Full time

    Job DescriptionJob DescriptionHelp Desk Service SpecialistScott Air Force Base, IL 62225 G2IT is seeking a Help Desk Service Specialist to support client facing strategic initiatives. The Help Desk Service Specialist will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained....

  • Help Desk Service Specialist

    3 weeks ago

    Scott Air Force Base, United States G2IT Full time

    Job DescriptionJob DescriptionHelp Desk Service SpecialistScott Air Force Base, IL 62225 G2IT is seeking a Help Desk Service Specialist to support client facing strategic initiatives. The Help Desk Service Specialist will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained....

  • Help Desk Service Specialist

    2 weeks ago

    Scott Air Force Base, Illinois, United States G2IT Full time

    Job DescriptionJob DescriptionHelp Desk Service SpecialistScott Air Force Base, IL 62225 G2IT is seeking a Help Desk Service Specialist to support client facing strategic initiatives. The Help Desk Service Specialist will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained....

  • Help Desk Technician II

    2 weeks ago

    Shaw Air Force Base, United States General Dynamics Information Technology Full time

    GDIT has an immediate opportunity for a Help Desk Technician to join our team in Sumter, SC. Qualified candidates must be able to obtain a Secret clearance.How the Help Desk Technician will make an impact:Support all aspects of the of the USARCENT Help Desk operations located at Patton HallReceive trouble requests via walk-ups, calls, or through email and...

  • Help Desk/desktop Support

    1 month ago

    Scott Air Force Base, United States TEKsystems Full time

    Description: Supporting USTRANSCOM, the Helpdesk Support position assists customers with questions and problems concerning computer systems, hardware and software. The position may work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Duties &...

  • Help Desk Technician II

    2 weeks ago

    Shaw Air Force Base, United States General Dynamics Full time

    Responsibilities for this Position Location: USA SC Shaw AFB - Patton Hall (SCC023) Full Part/Time: Full time Job Req: RQ176899 Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: Secret Suitability: Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills:...

  • CFP - Help Desk Support

    1 month ago

    Shaw Air Force Base, United States General Dynamics Information Technology Full time

    Req ID: RQ176133 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Secret Job Family: Help Desk Skills: Microsoft Exchange Server,Technical Support,Troubleshooting Experience: 2 + years of related experience US Citizenship Required: Yes Job Description: Thank you for your interest in joining our team! This position will be...

  • CFP - Help Desk Support

    4 weeks ago

    Shaw Air Force Base, United States General Dynamics Information Technology Full time

    Req ID: RQ176133 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Secret Job Family: Help Desk Skills: Microsoft Exchange Server,Technical Support,Troubleshooting Experience: 2 + years of related experience US Citizenship Required: Yes Job Description: Thank you for your interest in joining our team! This position will be...

  • CFP - Help Desk Support

    2 days ago

    Shaw Air Force Base, United States General Dynamics Information Technology Full time

    Thank you for your interest in joining our team! This position will be providing the support to the Combined Air Operations Center (CAOC.) Our team works hard to ensure that the warfighter is able to complete the mission and ensure success through our dedication to the task, being determined to do the job right and dependable whenever called upon. Serving at...

  • Help Desk Support Specialist

    1 month ago

    Scott Air Force Base, United States Booz Allen Hamilton Full time

    Job Number: R0197374Help Desk Support Specialist Key Role: Provide end-user support for a mission-critical system for a DoD client.Work under general supervision and provide account administration and second-tier support to end users for either PC or server applications or hardware. Receive requests for and create user accounts and assign permissions....

  • Help Desk Support Specialist

    4 weeks ago

    Scott Air Force Base, United States Booz Allen Hamilton Full time

    Job Number: R0197374 Help Desk Support Specialist Key Role: Provide end-user support for a mission-critical system for a DoD client.Work under general supervision and provide account administration and second-tier support to end users for either PC or server applications or hardware. Receive requests for and create user accounts and assign permissions....

  • Help Desk Support Specialist

    3 weeks ago

    Scott Air Force Base, United States Booz Allen Hamilton Full time

    Job Number: R0197374Help Desk Support Specialist Key Role: Provide end-user support for a mission-critical system for a DoD client.Work under general supervision and provide account administration and second-tier support to end users for either PC or server applications or hardware. Receive requests for and create user accounts and assign permissions....

  • Help Desk Technician

    4 weeks ago

    Hanscom Air Force Base, United States Chenega MIOS SBU Full time

    Job Description: Provide on-site Help Desk service support and fulfill incoming Service Requests (SRs) either via in-person, email, or a ticketing system Respond to incoming incidents and SRs from end users in a timely and courteous manner Prioritize and resolve all incidents and escalate as required to resolve issues as soon as possible Accurately record...

  • Help Desk Technician

    4 weeks ago

    Hanscom Air Force Base, United States Chenega MIOS SBU Full time

    Job Description: Provide on-site Help Desk service support and fulfill incoming Service Requests (SRs) either via in-person, email, or a ticketing system Respond to incoming incidents and SRs from end users in a timely and courteous manner Prioritize and resolve all incidents and escalate as required to resolve issues as soon as possible Accurately record...

  • Registered Behavior Technician

    4 weeks ago

    Scott Air Force Base, United States Acorn Health Full time

    Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in integrity and quality for not only ourselves, but also in the field of ABA. We work courageously and with accountability to focus on the individuality of each child,...