Help Desk Support Specialist

1 month ago

Scott Air Force Base, United States Booz Allen Hamilton Full time
Job Number: R0197374

Help Desk Support Specialist

Key Role:

Provide end-user support for a mission-critical system for a DoD client.Work under general supervision and provide account administration and second-tier support to end users for either PC or server applications or hardware. Receive requests for and create user accounts and assign permissions. Troubleshoot user problems to resolve operating difficulties and recommend system modifications to reduce user complications.Analyze, maintain, and review comprehensive documentation for all troubleshooting procedures, interact professionally with clients and exhibit expertise in customer service, and maintain currency and a high level of technical expertise. Interact with network services, software systems engineering, and applications development to restore services or identify and correct core problems. Escalate more complex problems to senior levels, and perform other duties, as assigned.

Basic Qualifications:

  • Experience with customer and end-user support

  • Ability to administer application and systems accounts

  • Ability to troubleshoot and support web applications, software, and issues

  • Ability to utilize IT service management (ITSM) tools

  • Ability to use Windows, Unix, or Linux

  • Ability to support rotating on-call after-hours support

  • Ability to obtain a security clearance

  • HS diploma or GED

  • Ability to obtain a Security+ Certification within 3 months of start date

Additional Qualifications:

  • Experience with Cloud architectures

  • Secret clearance

  • Bachelor's degree

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Create Your Career:

Grow With Us

Your growth matters to us-that's why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. Booz Allen's culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you'll build your community in no time.

Support Your Well-Being

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we'll support you as you pursue a balanced, fulfilling life-at work and at home.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we've compiled a list of resources so you'll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $42,600.00 to $87,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

  • If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
  • If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

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