Concierge/Front Desk

2 months ago

Bradenton, United States The Summit of Lakewood Ranch Full time
Job DescriptionJob Description

Hours: 4:00pm - 8:00pm weekends

The Summit of Lakewood Ranch seeks compassionate and caring individuals who are dedicated to supporting exceptional senior living experiences. Working at The Summit of Lakewood Ranch means you are part of the family. Each day is an opportunity to make a positive difference in the lives of those around you.

Full-time benefits include:

  • PTO (Paid Time Off)
  • Daily Pay
  • Holiday Pay
  • Health/Dental Insurance
  • 401K with employer match
  • Life Insurance
  • Short and long-term disability
  • Referral Bonuses
  • Tuition Reimbursement
  • Employee Assistance Program

Summary of Duties of the Concierge
The Concierge provides clerical support; organize. The Concierge answers telephones, greets guests, and responds to residents with their requests of services for the residents themselves, their families, and guests. Assists with clerical duties as assigned by the Business Office Manager.

Essential Functions of the Concierge

  • Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary.
  • Receive visitors, having them sign registers, and routing them as appropriate.
  • Provide information and assistance to residents coming and going, activities, and signing out when they leave the community.
  • Maintain resident mailboxes, including an up-to-date listing, assignment for new residents, names on boxes and returning mail to post office for move-outs; Receive and distribute mail as needed.
  • Coordinates the transportation schedule with Assistant Wellness Director and driver. Schedule requested pickups and drop-offs for all residents, assuring they get there on time. Confirm all resident appointments scheduled for rides each morning.
  • Maintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked.
  • Provide administrative support including typing, filing, preparation of reports, copying, scheduling appointment, calling vendors and Invoice Management as requested by supervisor.
  • Schedule work orders received from the residents and coordinate with Maintenance/Housekeeping.
  • Keep all resident information, emergency contacts, and other pertinent information updated in the system.
  • Maintain inventories of supplies; Assist in ordering supplies approved by the supervisor.
  • Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety.
  • Performs other related duties as assigned by supervisor.

Non-Essential Functions of the Concierge

  • Supports and participates in the resident centered activity programs.
  • Participates in projects or committees as assigned.
  • Attends all associate meetings including in-service education and associate functions, as requested by supervisor.
  • Assists in a variety of tasks involving residents as assigned.

Knowledge, Skills, Abilities, and Experience

  • High School Diploma or GED at a minimum.
  • Experience in general office procedures, computers; Windows, Word, Excel, Office, Outlook, Internet-based programs, Emailing, Scanning, and general office equipment.
  • Physical requirements include the ability to communicate by speaking, seeing, and hearing sufficient to serve the residents.
  • Professional and neat appearance and presentation, adherence to the dress code, and good personal hygiene are expected.
  • One year of office or hospitality experience preferred.
  • Good grammatical and writing skills, proficient with email process and etiquette.
  • Ability to read, write, and speak English.
  • Must have excellent customer service and interpersonal skills to work with various levels of people, associates, and residents.
  • Be free of communicable disease.
  • Completion of drug testing and criminal record background check upon hire and upon request of supervisor.
  • Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 40 pounds.
  • Adhere to and carry out all policies and procedures.
  • Maintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel.

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