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Front Desk Representative

2 months ago

Bradenton, Florida, United States 764 LAXMI LLC dba Country Inn & Suites BradentonLakewood Ranch Full time

We are seeking a friendly and professional Front Desk Agent to join our team at 764 LAXMI LLC dba Country Inn & Suites Bradenton/Lakewood Ranch As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all.

Key Responsibilities:

  • Greet guests with a warm and welcoming demeanor
  • Check-in and check-out guests efficiently and accurately
  • Answer phone calls and respond to guest inquiries
  • Provide information about hotel amenities, services, and local attractions
  • Assist guests with luggage and other requests
  • Handle guest complaints or concerns with professionalism and empathy
  • Process payments and maintain accurate records
  • Collaborate with other hotel departments to ensure guest satisfaction
  • Perform night audit duties as required

Requirements:

  • Strong knowledge of phone systems and ability to handle multiple lines
  • Exceptional customer service skills with a focus on guest satisfaction
  • Proficient in guest services and hotel operations
  • Excellent phone etiquette and communication skills
  • Bilingual abilities are a plus
  • Previous experience working at the front desk of a hotel or in hospitality management is preferred

About Us:

At 764 LAXMI LLC dba Country Inn & Suites Bradenton/Lakewood Ranch, we are committed to providing exceptional customer service and creating memorable experiences for our guests. If you have a passion for hospitality and a desire to work in a fast-paced environment, we would love to hear from you.