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Front Desk Agent

2 months ago

Bradenton, United States 764 LAXMI LLC dba Country Inn & Suites BradentonLakewood Ranch Full time

We are seeking a friendly and professional Front Desk Agent to join our team As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel amenities, services, and local attractions - Assist guests with luggage and other requests - Handle guest complaints or concerns with professionalism and empathy - Process payments and maintain accurate records - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as required Skills: - Strong knowledge of phone systems and ability to handle multiple lines - Exceptional customer service skills with a focus on guest satisfaction - Proficient in guest services and hotel operations - Excellent phone etiquette and communication skills - Bilingual abilities are a plus - Previous experience working at the front desk of a hotel or in hospitality management is preferred

Join our team and be part of creating memorable experiences for our guests. Apply today