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Front Desk Associate
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused Front Desk professional to join our team at Hyatt Place Lakewood Ranch. As a Front Desk Associate, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.
Key Responsibilities:
- Perform guest registrations, room assignments, and special requests with accuracy and efficiency
- Understand and adhere to daily hotel operations, policies, procedures, and internal rules
- Knowledge of Brand's operating systems and customer loyalty programs
- Familiar with guest rooms, locations, amenities, features, and all other services offered
- Knowledge of room rates, packages, discounts, and promotions
- Ensure proper credit when checking out guests and handle late charges accordingly
- Knowledge of cash handling and bank procedures to check out all guests
- Bank out at end of shift by following drop procedures
- Answer phones, handle mail, and take messages
- Assist guests with problems and questions; ensure all guest problems are resolved
- Knowledge about the city, local area, and attractions
- Utilize spare time for cleaning and maintaining the front desk, back office, common areas, and sidewalks
- Know all emergency procedures and the proper action to take
- Operate safe deposit boxes
Requirements:
- Ability to learn quickly and work in a fast-paced position with constant guest interaction
- Excellent communication and computer skills
- Must be able to multi-task and work effectively in a team environment
- Flexibility with schedule
About Lodgco Hospitality:
Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. We empower our associates to ensure total guest satisfaction and are committed to continuous improvement, innovation, customer-centered technology, and developing future leaders.
What We Offer:
- Competitive wages and hourly bonus program
- 401(k) and health insurance
- Flexible schedule and career advancement opportunities
- Hotel discounts and monthly celebration of staff
Equal Employment Opportunity:
Lodgco is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to a policy of nondiscrimination and equal employment, ensuring that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation, or any other protected characteristic under state, federal, or local law.
