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Front Desk Associate

3 months ago

Owensboro, United States Riverfront Hotel Associates Full time
Job DescriptionJob DescriptionBenefits:
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Paid time off
  • Training & development

Front Desk Associates are ambassadors for the hotel. They greet and register guests, provide outstanding service, and settle the guest's account upon completion of their stay.

Responsibilities:
  • Maintain accurate front desk cash drawers, room sales, and accurate folio transactions.
  • Greet, register, and assign rooms to guest
  • Issue room key and escort instructions
  • Transmit telephone messages
  • Answer inquiries pertaining to hotel services, local shopping, dining, and entertainment
  • Keep records of room availability and guests' accounts
  • Compute bills, collect payments, and make change for guests
  • Make and confirm reservations
  • Post charges such as room, sundry items, fax, copy or telephone
  • Make restaurant, transportation, or entertainment reservations, and arrange for tours
  • Deposit guests' valuables in safe deposit box
  • Answer telephone calls promptly and politely in accordance with hotel policies
  • Restock coffee station as needed
  • Restock work area - maintain neat and organized work area
  • Deliver supplies to guests as needed
  • Review data regarding room status, income and expeditures
  • Prepare computer generated reports as required
  • Verify ournal and ledger entries of cash, check and credit card payments
  • Transmit daily credit card bathes to bank
  • Prepare checkout folios for daily departures with credit card payments