Assistant General Manager

7 days ago

Owensboro, Kentucky, United States Super 8 | Owensboro, KY Full time
Job Summary

This position is responsible for assisting the General Manager with the daily operations of the hotel to maintain standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection while managing costs within budget.

Key Responsibilities
  • Support sales efforts as directed by the Regional Vice President and the corporate sales organization.
  • Assist the General Manager with informing the front desk staff about rate structure and implementing yield management policies and procedures.
  • Train front desk staff to successfully perform all front office operations and revenue management and central reservations procedures.
  • Achieve maximum revenue by performing front desk sales representative and night auditor duties as required by staffing levels and business demand.
  • Compose departmental correspondence as needed.
  • Support the achievement of planned monthly IOC by managing departmental expenses within budget and taking corrective action to avoid future occurrences.
  • Protect the company's financial assets by properly administering company policies and procedures for all financial transactions for assigned department(s).
  • Train hotel staff to successfully perform guest service procedures in accordance with company standards.
  • Personally handle difficult situations involving upset guests and attempt to resolve all issues of poor guest service before guests leave the property.
  • Manage the 100% guarantee procedures in accordance with standards and eliminate service issues that result in repeated invocations of the guarantee.
  • Recruit, select, train, and manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit.
  • Properly administer Company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of employees.
  • Ensure a satisfactory guest experience and protect the company's physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.
Requirements
  • Bachelor's Degree preferred.
  • High School Diploma or equivalent required.
Work Environment

This position requires the ability to work in a fast-paced environment and in stressful situations. The candidate must be able to respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.

May require travel to various locations on business.

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