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Dual Rate Security Dispatcher

4 months ago

Snoqualmie, United States Snoqualmie Casino Full time
Job DescriptionJob DescriptionDescription:

Pay Rate: Up to $24.67/hr. Depending on Experience and Shift + $2.00/hr. (Dispatcher Duties)

Shift: Varies

Position Type: Full-time Security Officer with Dispatcher duties as needed by the department


PURPOSE

This position is the primary point of contact for all communication in or out of the Security department, including within the Security department, Guest Services, Surveillance and with outside Emergency Services. The secondary role for this position will be to act as a Security Officer and provide security for organizational resources as well as safety for both guests and Team Members.


ESSENTIAL DUTIES / RESPONSIBILITIES

  • Provide Security for organizational assets in accordance with established policies and procedures. Perform repetitive duties, respond to incidents and correct unsafe or unsecured situations.
  • Demonstrate excellent guest service skills and cooperate with other Team Members in providing guest information, assistance and service. Provide medical aid assistance and detect and correct safety and/or security problems that could endanger guests or Team Members.
  • Accomplish specific assignments, understand and comply with detailed verbal and written instructions. Appropriately react to incidents and make decisions under stress/duress. Prepare clear, concise and complete written reports as required by policy/procedure.
  • Exercise reasonable care and attention when handling organizational assets to prevent loss or damage. May be called upon to physically stop a suspect to prevent escape, prevent personal injury and loss of or damage to organizational resources.
  • Comply with the confidentiality policy as it relates to the release or disclosure of organizational information. Testify and provide statements for use in judicial and administrative proceedings as required.
  • Manage all calls to the Security Department; to include two (2) LAN line phones, three (3) radio stations, and a CPU
  • Accurately transcribe log entries for routine operations as well as incident reports
  • Field incoming and transfer-calls from outside emergency responders as well as transfer-calls from the Casino Call Center.
  • Other duties as assigned.


Requirements:

Education and Experience:

  • High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD);
  • One (1) year experience and/or training in first responder, law enforcement, security or related field; or
  • Equivalent combination of education and experience that satisfies the above requirements. Experience may substitute for educational requirements.
  • Valid Washington State driver’s license.

Skills and Abilities:

  • Proven high level of Team Member and guest relations skills.
  • Proven competencies in Microsoft Office suite
  • High level of multitasking in a high stress environment

PREFERRED

Education and Experience:

  • Snoqualmie Casino Career Development Track Series completion.
  • One (1) year experience in a Dispatch or call center environment

Skills and Abilities:

  • Formal training in PC’s, Windows operating systems and Microsoft Word.

Snoqualmie Casino exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.