HR Benefits Coordinator

Comprehensive Rewards Package

• Compensation: Starting salary range of $69,045 - $75,949 DOE, with potential to reach up to $99,424 through annual performance evaluations. Salary will be based on qualifications and internal equity.
• Health & Wellness: Full employer-paid medical, dental, prescription, and vision coverage for employees, with competitive family rates. Benefits commence shortly after 60 days of employment.
• Peace of Mind: Employer-funded life insurance and long-term disability coverage to safeguard you and your family.
• Future Security: A 401(k) plan with employer contributions to support your financial growth.
• Time Off: As a Full-Time Employee, you will earn 21 days of Paid Time Off (PTO) in your first year, increasing to a maximum of 33 days after five years, allowing you to recharge and attend to personal matters. You also have the option to cash out unused PTO biannually.
• Everyday Benefits: Enjoy complimentary meals, parking, shuttle services, and fully covered gaming licenses. Additionally, benefit from paid breaks and a 40c/gallon gas discount to enhance your work experience.
• Engagement & Events: We celebrate our Employees with monthly and quarterly recognition programs, Team Member BBQs, and exciting giveaways such as concert tickets and sports events.
• Support & Development: Access to our Employee Assistance Program, tuition reimbursement, and certification programs to foster personal and professional growth.

ROLE PURPOSE

The HR Services Specialist plays a crucial role within our HR/People Team, committed to providing outstanding service to our Employees. This position will focus on comprehensive benefits management, supporting leave processes, and ensuring a smooth Employee experience. This role is essential in areas concerning benefits, leave management, compensation programs, and Employee records oversight, guaranteeing our Employees receive exceptional service and assistance.

KEY RESPONSIBILITIES

• Benefits Management: Lead the comprehensive administration of company benefit programs, including conducting orientations for new hires, managing open enrollment, and addressing qualifying life events. Ensure effective communication and support throughout these processes to enhance understanding and participation.
• Leave Management: Oversee leave of absence programs such as Personal Leave of Absence (PLOA) and Family Medical Leave (FML), while maintaining detailed records and ensuring compliance with all relevant laws and policies. Guide Employees through the leave process, providing ongoing support and clear communication regarding work restrictions, reduced schedules, and reasonable accommodations.
• Innovative Support: Develop and implement creative solutions to ensure comprehensive support and accessibility for all shifts, including night and graveyard. Adapt services creatively, such as scheduled pop-ups, tailored workshops, and flexible communication strategies, to meet the diverse needs of a 24/7 workforce.
• People-Centric Environment: Actively foster a people-centric culture by building strong, supportive relationships with Employees. Cultivate an atmosphere that treats Employees as valued guests, ensuring a high level of support and service.
• Benefits Expertise: Act as the primary resource for all inquiries related to benefits, including health insurance, 401(k) plans, and other company-sponsored benefits. Provide hands-on support to Employees, particularly during the leave process, to ensure a seamless transition and return to work.
• Wellness Programs: Organize and coordinate company wellness initiatives across a 24/7 workforce, such as annual health fairs, flu-shot programs, and wellness incentive programs. Utilize these initiatives to enhance Employee engagement and promote health and well-being.
• HRIS Management: Maintain the HRIS/benefits portal, ensuring accurate and timely processing of benefit changes and updates.
• Invoice Reconciliation: Reconcile benefit invoices and collaborate with vendors to resolve discrepancies; process premium payments as necessary and work with the payroll department on required deductions.
• Compliance Audits: Conduct regular audits and reconciliations of compensation-related data to ensure accuracy and compliance.
• Compensation Management: Assist in the administration of merit increases and other compensation programs, ensuring accurate processing and communication with Employees.
• Communication Materials: Create and distribute engaging communication materials such as flyers, brochures, electronic guides, and benefit manuals that clearly articulate the value and details of benefits programs. Present at orientations and other gatherings to enhance understanding and utilization of available resources.
• Records Oversight: Manage the maintenance and accuracy of Employee records in the HRIS, including updates related to benefits, leave, and compensation.
• Project Involvement: Participate in projects and initiatives aimed at enhancing Employee experience and improving internal processes; identify opportunities for process improvement and recommend solutions to streamline operations and increase efficiency.
• Departmental Support: Provide backup support for the department as needed.
• Additional Duties: Perform other related duties as assigned, adapting to evolving organizational needs and priorities.

QUALIFICATIONS

Education and Experience:

• Bachelor's degree in Human Resources, Business Administration, or a related field. An additional two years of relevant experience may be considered in lieu of formal education.
• Three years of full-time experience in benefits administration, leave management, or a related role.
• Availability to work a primary schedule of Monday through Friday, day shift, with the flexibility to adjust hours as needed to support Employees across all shifts, including nights and weekends.

Skills and Abilities:

• Data Analysis: Strong capability to analyze benefits and compensation data, reconcile invoices, and identify discrepancies.
• Problem Solving: Proficient in diagnosing issues related to benefits, leave management, and compensation, and developing effective solutions.
• Communication: Excellent verbal and written communication skills, with the ability to explain complex benefits and leave information clearly and concisely.
• Accuracy: High level of accuracy in managing Employee records, processing benefit changes, and administering compensation programs.
• Relationship Management: Ability to build and maintain positive relationships with Employees and Leadership, providing exceptional customer service and support.
• Organizational Skills: Strong organizational abilities to manage multiple tasks, projects, and deadlines efficiently.
• Discretion: Capable of exercising discretion and independent judgment in handling sensitive and confidential information.
• Technical Proficiency: Proficient in using HRIS systems, Microsoft Office Suite (Excel, Word, Outlook), and other relevant software tools.
• Regulatory Knowledge: Thorough understanding of federal regulations related to benefits administration, leave management, and compensation practices.
• Adaptability: Flexible and able to adapt to changing priorities, maintaining effectiveness in a dynamic work environment.
• Collaboration: Ability to work collaboratively with HR colleagues, managers, and external vendors to achieve organizational goals.
• Continuous Improvement: Committed to identifying opportunities for process improvements and implementing best practices to enhance efficiency and Employee experience.

PREFERRED QUALIFICATIONS

Education and Experience:

• Certified Employee Benefit Specialist (CEBS), PHR (SPHR), SHRM-CP (SCP), or related certifications.
• Experience in Benefits Administration and/or Leave Management within the Tourism, Hospitality, or Gaming sectors.