Senior Pre-Sales Consultant

3 months ago

Cary, United States KERRIDGE COMMERCIAL SYSTEMS CORP Full time
Job DescriptionJob Description

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

The KCS Presales department in the sales team, this position is responsible for assisting in administration of the Openwebs product for North America along with various supporting task for our automotive catalogue products.

The Openwebs product is under North America responsibility. This is a role to support the Openwebs product in North America. Along with Openwebs this position will assist the Automotive catalogue / Openwebs team with various duties and support functions.

Key Responsibilities:

  • Performing pre-booked tasks, such as company month end processing
  • Interacting with accounting staff for accurate customer billing
  • Assisting in software upgrades
  • Actively questioning the customer to obtain a clear picture of the issue faced
  • Identifying a solution to the customers issues
  • Where necessary, escalating the issue to appropriate staff
  • Recording and communicating solution to customer

Skills, Knowledge and Experience:

Essential

  • Experience in a customer and partner focused role in a service orientated environment
  • Knowledge of HMTL and SQL at a level to maintain existing systems
  • Experience / knowledge of business processes such as Sales Order Processing, Accounts Records
  • Using Remote Desktop tools, TeamViewer would be beneficial but is not essential
  • An understanding of databases Knowledge of MS Hosting technologies

Special Conditions

The company reserve the right to require you to work in accordance with our Out of Hours (OOH)/On-call rota at such time your manager feels your experience is suitable to do so. Further details will be provided in due course.

This role may require some travel

Company Info

Kerridge Commercial Systems (KCS) is growing and growing fast, new opportunities are available and change is required to continue on our journey of success. It’s an extremely exciting time to be joining our business

We’re ranked No.37 in the Sunday Times HSBC international Track 200, a league table that ranks the top 200 of Britain’s mid-market private companies in order of fastest growing overseas sales.

As the market leader in developing and delivering fully integrated business management solutions our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a Global scale.

Equal Opportunities

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.

If this role is of interest to you please apply online.

Health and Safety

The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work.

Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment.

To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.


#LI-Hybrid

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