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Technical IT Specialist

4 months ago

Dayton, United States Stellar Innovations Full time
Job DescriptionJob Description00506-24

Technical IT Specialist - SECRET Security Clearance

Do you enjoy learning about new technologies and how they can be used to provide cutting edge services to the Air Force and DOD customers? If so, then look to join the Stellar Innovations and Solutions team

There is a future for you here to support highly visible and strategic programs at SIS. If you love technology and want a career making a difference supporting meaningful Air Force and DOD programs, then Stellar Innovations is the company for you

SIS is looking for a Technical IT Specialist to fill a vacant position at Wright Patterson Air Force Base. This position will perform systems support for military, civilian, and contractor employees, as well as provide Level 2 technical support and maintain positive inventory control for government-owned computers, printers, telephones, and related devices.

JOB DUTIES:
  • Responsible for inventory control of Information Technology (IT) equipment and enforcing regulations for issuance and disposition.
  • Maintain records for IT equipment and accurately track in the internal database.
  • Coordinate warranty activities for IT hardware in need of maintenance or replacement. Track all applicable case numbers and RMA numbers in the internal database.
  • Provide support for the IT Asset Management (ITAM) inventory to include disposal of outdated equipment through established means and according to Air Force and Department of Defense (DoD) guidelines.
  • Assist new users in obtaining IT equipment.
  • Assist users with iPhone and iPad user and technical support.
  • Issue receipts to users that are assigned IT equipment to establish responsibility.
  • Label all IT equipment according to established AF guidelines.
  • Move IT hardware for existing users changing locations and ensure connection at new location.
  • Recover unused IT equipment from vacant desks and transport to proper storage areas.
  • Transport IT hardware between storage locations as required.
  • Replace printer consumables such as toner, fusers, and transfer units.
  • Enter and resolve help request tickets using internal management system.
  • Answer incoming telephone calls and assist or route to appropriate individuals as applicable.
  • Abide by all applicable DoD, AF, and WPAFB regulations and guidance, including specific guidelines concerning ITAM and the handling of IT equipment.
  • Assist users in basic network troubleshooting on NIPR, SIPR, and DREN enclaves.
SKILLS/QUALIFICATIONS:
  • Computer hardware & software troubleshooting skills.
  • Knowledge regarding printer/multifunction device operation and how to troubleshoot.
  • Accurate database entry skills.
  • Strong knowledge of Microsoft Office, specifically Outlook.
  • Must be able to lift a minimum of 50 pounds unassisted routinely.
  • Attention to detail.
  • Excellent customer service skills.
  • Excellent oral and written communication skills.
  • Effective listening skills.
  • Self-starter with the ability to work independently and in combination with a team.
EDUCATION/EXPERIENCE/CERTIFICATIONS: 
  • Minimum 2 years of experience supporting PC computing systems.
  • High school diploma.
  • Must possess & be able to maintain DoD Secret level clearance.
  • Must possess & be able to maintain a CompTIA Security+ or higher certification.
  • US Citizenship is mandatory.

SIS, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
 

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