Manager of Service Agent

2 months ago


Aliquippa, United States PGT Trucking, Inc. Full time
Job DescriptionJob Description

PGT Trucking is seeking a highly organized and detail-oriented Manager of Service Agent to oversee all non-emergency outside repair processes. The ideal candidate will manage the entire lifecycle of outside repairs, from receiving requests to processing invoices. This role requires excellent communication skills, a strong ability to manage vendor relationships, and a proactive approach to problem-solving.

KEY RESPONSIBILITIES:

Manage Outside Repair Processes:

  • Handle all outside repair requests sent from the shops.
  • Coordinate non-emergency outside repairs for Operations, ensuring timely and efficient resolution.

Vendor Coordination:

  • Identify and select appropriate vendors to handle repair work.
  • Create and manage Purchase Orders (POs) for repair work.
  • Maintain effective communication with vendors to monitor progress and resolve issues.

Communication and Follow-Up:

  • Communicate with Operations throughout the repair process to provide updates and gather necessary information.
  • Follow up with vendors and Operations to ensure repairs are completed to satisfaction and within the agreed timeline.

Invoice Processing:

  • Review and process invoices related to outside repairs.
  • Ensure accuracy and compliance with company policies and procedures before approval.

Documentation and Reporting:

  • Maintain accurate records of all repair requests, POs, and invoices.
  • Generate reports on repair activities, vendor performance, and costs for management review.

Continuous Improvement:

  • Identify opportunities for improving the outside repair process.
  • Implement best practices and standard operating procedures to enhance efficiency and effectiveness.

QUALIFICATIONS:

Education and Experience:

  • Minimum of 3 years of experience in a similar role within the trucking or logistics industry.
  • Proven experience in vendor management and procurement.

Skills and Competencies:

  • Strong organizational and time management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in using maintenance management software and Microsoft Office Suite.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Ability to work independently and manage multiple tasks simultaneously.


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