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Technical Service Representative

3 months ago

Saint Charles, United States Rx Systems, Inc. Full time $43,888
Job DescriptionJob Description

Rx Systems, Inc. is currently seeking a Technical Service Representative. Rx Systems, Inc. is a climate-controlled facility, which is located in the Point West Industrial Park in St. Charles, MO. Our company has been specializing in pharmacy packaging and supplies since 1979. Employees at Rx Systems, Inc. have ample opportunity to grow with-in our company.

We are seeking a positive, team-oriented applicant that is interested in becoming part of our growing company. This position is a day shift position, hours are Monday - Friday, 8:00 a.m. - 5:00 p.m.

JOB SUMMARY: This position provides technical support to clients via email, phone, in person which would require some travel (locally and out of state), and works under immediate supervision.

ESSENTIAL DUTIES:

  • Provides technical support to clients via email, phone, or in person.
  • Some travel is required, locally and out of state.
  • Works under immediate supervision.
  • Must have knowledge of commonly used concepts, practices and procedures within the electronics field and be able to apply that knowledge in determining equipment malfunctions and restoring equipment to operation.
  • This is an on-site position and attendance is an essential function of the work.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. On-site attendance is an essential function of this position. This position requires a strong understanding of how things work and the ability to troubleshoot to solve issues.

EDUCATION AND EXPERIENCE: Mechanically and technically inclined is required. Must have a good technical background, excellent customer service skills, reliable, and detail orientated. Minimum of high school diploma or a GED is required. 1-3 years of job experience is needed to be successful in this position.

LANGUAGE SKILLS: Must be able to read, speak and comprehend English.

OTHER SKILLS:

  • Microsoft Office: Excel, Outlook, are required.
  • Communication: Communication skills are necessary to communicate with clients and leadership.
  • Time management: You must be able to have multiple tasks going on at one time in a day, so it's important for you to prioritize your work and manage time wisely. The ability to focus in a busy office environment with minimal direction is an essential function of this position.
  • PHYSICAL DEMANDS: Must be able to push, pull, kneel, reach, sit, hear and see. Standing is occasionally required. Position will spend most of their time sitting at a desk. Fine motor skills are essential for equipment repair.

WORK ENVIROMENT: This position requires working at a desk and sitting while working on the computer in a temperature controlled office environment. Ability to travel when necessary is required.

Benefits:

  • Medical, Dental, and Vision insurances offered after completion of 60-day probationary period
  • Company paid Life Insurance $50,000
  • Company paid Short-Term Disability
  • Long Term Disability offered
  • 401(k) Plan offered after completion of 6-months of service are met, along with qualified entry dates
  • Immediate PTO accrual of 3.08 hours per pay period (80 hours accrual after 1-year)
  • 8 paid holidays (qualify after 60-day probationary period)
  • Available overtime
  • Family-oriented atmosphere
  • Climate-controlled facility
  • Employee Assistance Program available (free confidential counseling service - extends to household family members)
  • Aflac Plans (Cancer, Hospitalization, Accident Plans offered)
  • Pet Insurance
  • Company sponsored luncheons per year and other activities as well

RX Systems is a fast growing company that promotes from within. If you are looking for a position with a stable, family-owned company and you seek to develop a new skill, then we want to hear from you.

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Rx Systems. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Rx Systems seeks such skilled and qualified individuals to share our mission where you'll join others who have chosen to call Rx Systems home.

Rx Systems is an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation,

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Rx Systems mission and can contribute to our company in a variety of ways.