Customer Service Representative

3 weeks ago


Saint Charles, Missouri, United States Bath Planet Full time

Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Bath Planet of St. Louis. As a representative, you will be responsible for delivering exceptional customer service to homeowners in the Saint Charles market and surrounding areas.

Key Responsibilities:

  • Contact homeowners by telephone to set up qualified appointments for free consultations
  • Input lead information, update reports, and answer phone calls from ads
  • Deliver a scripted pitch to homeowners, adjusting it to meet their needs
  • Handle homeowners' questions and objections
  • Obtain homeowners' information, including names and addresses, phone numbers, etc.
  • Receive appointments over the telephone and input appointment details into the computer system
  • Confirm appointments placed with canvassers or sales representatives
  • Issue appointments for reps to meet prospective homeowners
  • Quality control phone calls
  • Answer telephone calls from potential homeowners responding to advertisements
  • Contact homeowners to follow up on initial interactions
  • Update lead information and maintain reports

Qualifications:

  • Knowledge of sales and marketing principles and strategies
  • Relevant work experience in telemarketing, sales, marketing, or promotions
  • Product knowledge training provided
  • Proficiency in relevant computer applications

Benefits:

  • Paid vacation
  • Paid sick time
  • Professional development
  • Lucrative monthly bonus structure for contact center agents


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