Customer Service Representative

16 hours ago


Saint Charles, Missouri, United States Bath Planet Full time
Customer Service Representative

At Bath Planet of St. Louis, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service to homeowners in the Saint Charles market and surrounding areas.

Responsibilities:
  • Deliver scripted pitches to homeowners to promote our custom bath remodeling services
  • Adjust scripted pitches to meet the needs of specific homeowners
  • Handle homeowner questions and objections in a professional and courteous manner
  • Obtain homeowner information, including names, addresses, and phone numbers
  • Receive appointments over the telephone and input appointment details into our computer system
  • Input homeowner information and important details of conversations
  • Confirm appointments placed with canvassers or sales representatives
  • Issue appointments for reps to meet prospective homeowners
  • Quality control phone calls to ensure exceptional customer service
  • Answer telephone calls from potential homeowners responding to advertisements
  • Contact homeowners to follow up on initial interactions
  • Update lead information and maintain reports
Qualifications:
  • Knowledge of sales and marketing principles and strategies
  • Relevant work experience in telemarketing, sales, marketing, or promotions
  • Product knowledge training provided
  • Proficiency in relevant computer applications
Benefits:
  • Paid vacation
  • Paid sick time
  • Professional development opportunities
  • Lucrative monthly bonus structure for contact center agents


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