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Free Switch Expert with IVR

2 months ago

Austin, United States Artmac Soft LLC Full time
Job DescriptionJob Description

Who we are:

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.

Job Description:

Job Title : Senior VoIP Engineer ( FreeSWITCH & IVR / Genesys Integration Engineer )

Job Type : W2/C2C/1099

Experience : 5-15 Years

Location : Austin, Texas

We are looking for a Senior VoIP Engineer ( FreeSWITCH & IVR / Genesys Integration Engineer ) who will have a deep understanding of telephony systems, and VoIP protocols, and a proven track record of implementing and managing complex IVR solutions. You will play a critical role in designing, developing, and maintaining our telecommunication infrastructure, ensuring seamless integration with Genesys platforms.

Responsibilities:

  • 5+ years of experience working with FreeSWITCH and IVR systems.
  • Proven experience in integrating telephony systems with Genesys platforms.
  • Experience with IVR design and development, including voice scripting and call flow design.
  • Certifications in FreeSWITCH or Genesys technologies.
  • Experience with cloud-based telephony solutions and SIP trunking providers.
  • Knowledge of additional telephony platforms and protocols.
  • Deep understanding of VoIP protocols (SIP, RTP) and telephony systems.
  • Proficiency in FreeSWITCH, including module development and configuration.
  • Familiarity with Genesys contact center solutions and integration best practices.
  • Strong programming skills in languages such as C, C++, Lua, or Python.
  • Design, implement, and maintain FreeSWITCH-based telephony systems.
  • Optimize and troubleshoot FreeSWITCH configurations for performance and reliability.
  • Develop custom modules and applications within FreeSWITCH.
  • Design and deploy IVR solutions tailored to business requirements.
  • Implement call flow logic, menu structures, and user prompts.
  • Integrate IVR systems with backend databases and APIs for dynamic content.
  • Integrate FreeSWITCH systems with Genesys contact center solutions.
  • Configure and manage SIP trunks and other telephony interfaces.
  • Ensure interoperability between FreeSWITCH and Genesys components.
  • Work closely with cross-functional teams, including developers, network engineers, and business analysts.
  • Provide technical support and troubleshooting for telephony and IVR issues.
  • Document system configurations, processes, and procedures.

Qualification:

  • Bachelor's degree or equivalent combination of education and experience